Business Development Service Delivery

Terry Vannoy

Colfax, IA ***** 515-***-**** ad11cd@r.postjobfree.com www.linkedin.com/in/terry-vannoy-5012108 Director, Service Delivery, ConsulDng, SoluDons, Sales, and Business Development Extensive achievements driving sales, service, opera5ons, and business development, providing professional and IT services across various industries. Dynamic and adaptable with strong technical and business acumen and unwavering dedica5on to scaling solu5ons and maximizing year-over-year profit growth. Passionate leader with a track record of establishing top-performing teams, building, coaching, and mo5va5ng employees to tackle unique challenges while establishing a culture of trust, excellence, and alignment. Strategic client partner with a talent for fostering strong client rela5onships with C-level execu5ves, IT leadership, and stakeholders, drawing on the Voice of the Customer insights to achieve long-term outcomes. Collabora5ve change agent with the innate ability to grasp complex concepts, champion innova5on, and collaborate on strategies that enable growth, transforma5on, and substan5al results. Areas of ExperDse

Strategic Technical Sales, Account and Business Development Consulta5ve Sales and Technology Solu5ons Regional Team and Service Leadership Strategic Partnerships Innova5on and Change Management Opera5ons and Financial Management Contract Nego5a5ons Professional IT and Informa5on Security Service Delivery Solu5on Design Customer Reten5on and Sa5sfac5on Cloud Compu5ng

Experience

All Covered/Konica Minolta Business Solu6ons, Ramsey, NJ 2008 - Present Joined the team of this leader in IT services, steering all aspects engineering, customer success, solu5on design, and opera5ons, including forecas5ng, P&L, and execu5ve updates on financial performance and strategic ini5a5ves. Later took on leadership roles as the market Managing Director then Enterprise Service Director for all major ver5cal clients leading a team of 25 professionals averaging $15M+ in reoccurring revenue. Provide and support strategic ver5cal solu5ons to clients across healthcare, finance, legal, and educa5on. Enterprise Service Director, Major Ver6cal 2021 – Present Managing Director, Regional Manager, Solu6ons Architect 2008 – 2021

• Served as service delivery and customer success leader for finance, educa5on, legal, and healthcare prac5ces, averaging $15M in reoccurring revenue with $6M+ non-reoccurring with an industry-leading reten5on rate of 95%.

• Assisted with new business opportuni5es for the educa5on prac5ce—the design and implanta5on of technology solu5ons to educa5on ins5tu5ons that delivered $30M in annual revenue.

• Played a key role in securing the company’s largest educa5on win with a Michigan school district, securing $1M in annual revenue with a total contract value of $5M+ as the delivery sponsor.

• Following 2 acquisi5ons totaling $22M, integrated resources into All Covered and the Central region, working closely with cross-func5onal leaders to execute synergy programs.

• Coached 5 enterprise service delivery managers, 15 network engineers, enterprise incident manager, and customer success manager, achieving annual revenue targets above $30M and molding a team that filled mul5ple President’s Club spots.

• Earned Presidents Club recogni5on for 4 years for top company KPIs.

• Topped regional rankings, reaching #1 for 20% profit acainment, growing the market and managing one of the top business pordolios in annual revenue.

• Oversaw the major ver5cal team, including sales, opera5ons, engineering, and customer success staff, promo5ng several team members to na5onal roles.

• Partnered with the applica5on development, security, and unified communica5on teams to op5mize products, resul5ng in more than 40% growth in recurring revenue contracts. Terry Vannoy ad11cd@r.postjobfree.com Page Two

IKON Office Solu6ons, Malvern, PA 1999 - 2008

Led the delivery of document management solu5ons and print solu5ons for corporate clients. Grew the client base by nego5a5ng contracts with new clients in government, healthcare, finance, and commercial markets before adop5ng full P&L and leadership as the manager of professional services. Manager of Professional Services 2004 – 2008

Senior Systems Analyst 1999 – 2004

• Shaped a top-performing opera5ons organiza5on, aligning business objec5ves with a focus on top 5er product, on-5me delivery, quality control, and support.

• Spearheaded the consolida5on of mul5ple loca5ons across Iowa, Minnesota, and Wisconsin to boost efficiency and opera5ng profits by improving overall effec5ve billing rates by more that 20%.

• Built out a new team to provide digital transforma5on u5lizing electronic content management and custom electronic workflows.

• Nego5ated sizable contracts with Countrywide Home Loans, the County of Los Angeles, and the US Federal Reserve Bank, providing innova5ve document management solu5ons.

• Earned Presidents Club recogni5on for 3 years and received the Top Manager award.

• Served as the Sponsor for a cri5cal rela5onship with Kofax, Westbrook and other ECM Partners. EducaDon

Associate of Science (AS) in Computer Science

CerDficaDon and Professional Development

IT Informa5on Library Founda5ons Cer5fica5on (ITIL) – Prac55oner Butler Street Sales Leadership

Courses in Business Management - Various

Community ContribuDons

Samaritan’s Heart Ministries, Board Chair, 2021 – Present Directs strategic decision-making heading the fundraising, marke5ng, and technical commicees. SHM has supported countless educa5on and community ini5a5ves throughout Hai5. Traveled to Hai5 over the last 10+ to assist with SHM ac5vi5es and culture partnerships.

Contact this candidate