Michelle Hernandez- MBA, PMP, CSM

*** **** *** ** **. Petersburg, FL 33702 904-***-**** ad11c4@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Leadership

Work with project team and key stakeholders to achieve best practices and continuous improvement of project delivery across the enterprise.

Coordinating the efforts of major initiatives involving multiple groups and departments.

Coach, mentor and motivate junior level PMs and leads.

Project Delivery

Ensure integrity and delivery of multiple projects with respect to time, budget, scope, quality, change, risk, and resources.

Assess project issues and identify solutions to meet productivity, quality, and customer goals.

Manage resource allocations across multiple projects including tracking resource bandwidth and forecasting future availability for scheduling new projects.

Apply effective project management methodologies and control techniques.

Mitigate risk by identifying, escalating and resolving issues across multiple delivery groups and/or projects.

Conduct project planning and operational readiness to provide an effective transition into production.

Communication and Goal Setting

Reduce overall time-to market new business opportunities by setting clear expectations and proactively communicating project status, issues, and risks to internal stakeholders, and execute management.

Construct and distribute project objects and tasks to the project team.

Foster relationships with project sponsors as well as business and IT executives.

Provide a clear vision by connecting projects to the company’s objectives.

Project Management Tools: MS. Project, MS Visio, MS Office, JIRA, Planview, SharePoint, Clarity, Rally

Web Development Tools: Visual Studio 2016, TFS 2016, Azure

Areas of Expertise: Agile Principals, SAFe 5.0 and Waterfall Project Management

EDUCATION

Master of Business Administration

Jacksonville University - Jacksonville, FL

PMP - Project Management Professional Certification

Project Management Institute

CSM - Certified Scrum Master

Scrum Alliance

SAFe 5 Agilist

Certificate # 698*****-****

Military Service

Branch: Navy

Service Country: United States

PROFESSIONAL EXPERIENCE

Release Train Engineer, FIS St. Petersburg, FL 1/2020 - Present

Manage and optimize the flow of value through the Agile Release Train

Establishes and communicates the annual calendars for Iterations and Program Increments

Assists in tracking the execution of features and capabilities

Coach leaders, teams, and Scrum Masters in Lean-Agile practices and mindsets

Work with Product and Solution Management, Product Owners, and other stakeholders to help ensure strategy and execution alignment

Foster Communities of Practice and the use of engineering and Built-In Quality practices for the SAFe teams

Escalate and track impediments

Provide Program Increments metric to Line of Business

Sr. Project Manager, FIS St. Petersburg, FL 12/2017 – 1/2020

Leads the development of the overall approach for the project, its major time frames and the definition of its major deliverables to address and meet the desired goals and outcomes.

Partners with the executive sponsor to communicate project goals, objectives and potential outcomes.

Leads regular interactions with the executive sponsor to inform, alert, negotiate and maintain a continuing good relationship and shared vision for the project outcome.

Develops and controls the project budget and manages expenditures within agreed spending plans.

Supports and facilities agenda setting for project committee/board meetings.

Ensures requirements for internal technology projects align to operational standards. Develop alternate requirements or document exceptions as appropriate.

Develops, defines and executes project plans, project scope, activities, schedules, budgets and deliverables.

Project Manager II / Scrum Master, Bloomin' Brands, Inc Tampa, FL 3/2016 – 12/2017

Project Manager for a high-profile initiative which consisted of implementing a EMV Chip Card product that provided an extra layer of security for 1200 restaurants

Scrum Master for a solution that provided real-time sales metrics for Restaurant Operators and their management team

Project Leader for highly visible, complex and legally confidential project that converted Corporate restaurants to Franchise owners

Scrum Master/Team Leader for a project which standardized Franchise menus to Corporate menus

Sr. Project Manager/Scrum Master, Serve American Express St. Petersburg, FL 11/2013 – 2/2016

Project Manager for the Project Server 2010 Implementation & TFS 2013 Upgrade

Train Project Managers/Scrum Masters on MS. Project 2010/Project Server 2010 (Agile)

Accomplished servant-leader capable of delivering large-scale software and Web development projects on time and on budget by effectively collaborating, facilitating, leading and coaching multiple Scrum teams

Track and communicate team velocity and sprint/release progress

Facilitate Release Planning, Sprint Planning, Backlog Grooming, and Retrospective meetings

Removed team impediments on a daily basis allowing the team to deliver the sprint goals and deliverables

Provide subject expertise on Timesheet Compliance Reports within Project Server for Portfolio Management

Work closely with Product Owners, coordinating product backlog grooming and story estimation

Sr. Project Manager, Landstar System, INC. Jacksonville, FL: 2004 - 2013

Managed an infrastructure portal replacement project that replaced the company’s existing solution with Microsoft’s SharePoint 2013. Migrated current content stores, integration with the site’s userid/password software Identity Manager, business applications, and data assets.

Project Manager for a multi-million-dollar project that provided extensible business-solution delivery platform for a more rapid response to new business need and a new Identity & Access Management solution.

Developed detailed project plans incorporating key project phases, dates, milestones, resource assignments and dependencies.

Implemented Delivery Excellence Project Management across the IS organization that enhanced framework to foster universal acceptance by increasing efficiency and ease of use for Project Owners and Project Managers.

Increased revenue, improved productivity for Business Capacity Owners, Agents, and employees by managing a software development project that allowed truck drivers to identify the types of loads they were seeking and to receive near-real-time notifications when loads were posted to LandstarOnline.com.

Managed a enterprise Implementation project that deployed to production a suite of applications that were converted from classic ASP to .NET – www.LandstarOnlilne.com, www.LandstarBroker.com, and www.Landstarmobile.com

Lead the successful implementation across the entire IS organization of Microsoft Project Server/Project Web App 2010 & SharePoint 2010.

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