ad11b6@r.postjobfree.com

678-***-****

Atlanta, GA **331

Skills

+ Route Planning

+ Documentation and Paperwork

+ Staff Development

+ Issue/Complaint Resolution

+ Information Research

+ Customer Relations

+ Appointment Scheduling

+ Account Updating

+ Product Knowledge

+ Inbound and Outbound Calling

+ Active Listening

+ Prioritization

+ Filing

+ Clerical Support

+ Customer Service

+ Microsoft Office Suite

+ Positive and Professional

+ Account Management

Education And Training

High School Diploma:

Mays High School

Atlanta, GA

Shanieya Bell

Summary

Reliable Customer Service Representative with extensive track record in

demanding sales and account management environments. Strong presenter,

communicator and problem solver working effectively and productively with

diverse customers and individual needs.

Experience

Freight Light Logistics - Independent Freight Dispatcher

Atlanta, GA

07/2023 - Current

+ Communicated with truck drivers about pick up and delivery schedules.

+ Assigned appropriate carriers based on weight, volume, route and cost criteria.

+ Resolved disputes between customers and carriers regarding shipment issues.

+ Worked with other departments to ensure customer orders were fulfilled in a

timely manner.

+ Negotiated rates with vendors for services related to freight shipping.

Networking Resource Group - Customer Service Representative

Atlanta, GA

06/2015 - Current

+ Answered customer inquiries and provided accurate information regarding

products and services.

+ Provided excellent customer service to resolve customer complaints in a timely

manner.

+ Assisted customers with product selection, ordering, billing, returns, exchanges

and technical support.

+ Maintained detailed records of customer interactions, transactions and

comments for future reference.

+ Performed administrative tasks such as filing paperwork, updating databases and

generating reports.

+ Remained calm and professional in stressful circumstances and effectively

diffused tense situations.

Accomplishments

+ Top 3 Sales Representative for 2017 to 2023 (NRG)

+ Top 5 Customer Service Representative for 2019 to 2023 (NRG)

+ Accomplished a Lead role in Sales and Customer Service 2021 (NRG)

References

References available upon request.

Contact this candidate