Customer Care Call Center

NADIA IRIZA

**** * ******** ** *******, AZ *****

********@*******.***

Highly competent and careful call center agent with a proven track record of happy customers and profitable sales. Exceptional multitasker with the ability to handle several customer and work-related activities with the utmost precision and professionalism. Flexible adaptability for scheduling, including nights, weekends, and some holidays.

PROFESIONAL EXPERIENCE

Worked with Live well residential in Arizona USA as customer care officer, January, 2020 – May,2022

Answer clients calls and address their inquiries and issues in a precise, satisfying manner.

De-escalate situations involving agitated clients by providing understanding support and help.

Call clients and partners to let them know about the company's new goods, services, and policies.

Maintain a high degree of customer care while practicing ethics.

Help clients who call with troubleshooting, accessing the company's website, or navigating its goods or services.

Ensure that clients are using the hotel products and services as their main comfort solution.

Make client reservations online and collaborate directly with other hotels for better cooperation.

Participating on behalf of the hotel in local and national hospitality events

Gather and submit sales statistics on a weekly and monthly basis to the general manager.

Worked with Monte Vista Behavioral Health in Arizona USA, BHT Staff, July, 2022– June,2023

Carrying out individual treatment plans prescribed by medical professionals.

Monitoring patients and recording observations.

Reporting back on each patient's progress and concerns.

Ensuring patients have a safe and supportive environment.

Observing, treating, and interacting with patients.

Administer routine medications; provide mobility support, personal care, and hygiene; record progress notes.

EDUCATION

Bachelor of Public Administration - December 1990 - December 2000 University of Rwanda, Kigali

Coursework in Computer Applications- February 2000 - September 2000 Kigali Computer Point

SKILLS

Strong communication

Teamwork

Emotional intelligence

Decision-making

Leadership

Proactive problem-solving

Conflict resolution

Negotiation

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