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Lavonnie Michelle Jones

Fort Washington, MD 20744

ad117m@r.postjobfree.com

301-***-****

PROFESSIONAL EXPERIENCE

I come with many years of professional experience; 14+ in federal grants administration for Health Human Services, and supervised grants management call center activities and currently manages various aspects of reviewer recruitment for more than ten Federal agencies.

LCG Rockville, Md.

Quality Control Coordinator

09-2022 / 09-2023

• Monitoring and reporting on all activities, processes, and procedures.

• Ensuring compliance with current regulations.

• Developing internal auditing tools and conducting internal audits and reports.

• Assisting with the development of company policies, processes, and procedures.

• Providing departments with quality planning and support.

• Preparing and maintaining quality management documentation.

• Maintained schedules for all audits.

• Tracked non-conformance’s and recommendations from audits.

• Ensusred that nonconformance and recommendations were corrected per the results from the audit.

• Took weekly minute notes from agenda meetings.

• Created a Quality Control Monthly email that was sent out to the organization.

• Conducted new hire orientations.

• Made sure new hires completed mandatory on-boarding.

• Used Quality Management Systems (QMS) to track new hires training, onboarding and off boarding.

Supervisor of Special Projects

03-2021 / 09-2022

• Supervised over 35+ employees.

• Liaison between government contract and Grants Management Managers Page 2

• Supervised the call center for government contract.

• Wrote SOP/Script for employees to use for frequently asked questions.

• Approved timesheets in Deltek system.

• Managed schedules to ensure that call center was fully staffed during hours of operations.

• Ran weekly reports on call log. To include received calls, missed calls, and abandoned calls.

• Other duties as assigned.

Project Manager Assistant

05-2015 / 03-2021

• Lead and support grant reviews for various Federal clients, including the peer review of federal discretionary grant applications for a number of federal agencies both onsite and remotely.

• Serves as secondary client contact on specified projects, analyze business plans and coordinate with federal staff.

• Supports reviewer recruitment, vendor contract negotiations, the review and approval of payment vouchers and reimbursement claims.

• Supports the administration of projects assigned to the team, development of grant review databases, websites, and quality assurance procedures and documentation.

• Performs pre-release application testing, ensuring compliance with requirements.

• Assist with preparation of program and project management documentation, briefings and presentations, company events, and other duties as assigned.

• Supervise and train support staff within the Call Center

• Provides technical assistance to multiple OCS/OASH/CMS programs.

• Ensures smooth coordination and escalation of incoming calls

• Provides technical support to reviewers using the ARM system.

• Maintains and responds to email accounts established for each open program.

• Compiles and generates monthly, yearly and ad hoc reports.

• Enters applications and performs data validation/screening into various grants management database systems (including grantssolutions.gov, ARM) as required. Job Titles from 2004-2015 (LCG, INC)

• Document Control Specialist (2004-2007)

• Call Center Supervisor (2007-2015)

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EDUCATION

• 2 Years, Business Management, Prince Georges Community College, 2000

• Graduate, Washington School for Secretaries, 1981 CERTIFICATIONS, AWARDS, AND SPECIAL SKILLS

• Emerald Award 2014 and 2017

• Going the Extra Mile GEM Award 2005, 2007, 2008 2009, 2010, 2013, 2015, and 2018

• American Red Cross Cash Spot Award 2002

• American Red Cross Tiffany Award 1998, 2001

• American Red Cross Senior Vice President Award 1997

• American Red Cross Employee Incentive Award 1994

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