Customer Service Assistant Manager

LATRESA AKBAR

Conyers, GA ***** 561-***-**** **********@*****.***

SUMMARY

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

SKILLS

Serve Safe Certificate

Mixologist/Bartender Certified

EXPERIENCE

04/2021 - Current

Prep Cook

Slutty Vegan Conyers, GA

●Prepared ingredients for use in cooking, such as washing, peeling, cutting and slicing vegetables.

●Cleaned and sanitized work areas and equipment to ensure food safety standards.

●Followed recipes to prepare meals according to customer specifications.

06/2018 - 05/2021

Concessions Supervisor

Mercedes Benz Stadium Atlanta, GA

●Supervised and trained concessions staff in customer service, food preparation, and cash handling procedures.

●Developed and implemented inventory control systems to ensure accurate ordering of supplies.

●Monitored stock levels and placed orders with vendors when needed.

10/2015 - 05/2021

Assistant Manager

The Juicy Crab Conyers, GA

●Assisted in the development of operational strategies to ensure efficient and productive operations.

●Provided guidance and support to junior staff members on daily tasks, projects, and objectives.

●Conducted regular performance reviews for employees to identify areas of improvement.

●Managed customer service inquiries and complaints in a timely manner.

●Resolved conflicts between team members in an effective manner.

●Supervised daily operations including scheduling shifts, assigning duties.

10/1995 - 11/2020

Customer Service Associate

Home Depot Conyers, GA

●Assisted customers with returns, exchanges, refunds, and other transactions as needed.

●Answered phone calls from customers promptly and courteously.

●Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

●Performed additional duties as assigned by management team.

EDUCATION AND TRAINING

05/1998

Associate of Arts: Elementary And Middle School Administration

Palm Beach State College Lake Worth, FL

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