Customer Service Owner Operator

DAVID

TILBURY

Restaurant Owner/Operator

CONTACT

& 951-***-****

™M mobilegormetegmail.com

PERSONAL PROFILE

WORK EXPERIENCE

RESTAURANT OWNER OPERATOR

Tin House Cafe, Knysna South Africa 2017 -2020

-Developed and implemented comprehensive marketing

strategies to increase customer satisfaction and loyalty

-Identified areas of improvement in restaurant operations,

staff training, menu development, pricing, and inventory

management

-Created and maintained budgets for food cost, staffing,

overhead expenses, and capitol investments

-Negotiated contracts with vendors for food supplies,

equipment purchases, catering services

RESTAURANT OWNER AND OPERATOR

Beir Mar, St Helenas Bay, South Africa Sep 2012 -2017

-Recruited, trained and maintained a team of employees

to deliver and exceptional customer service

-Maintained financial records such as income statements,

balance sheets, and budget reports

-Oversseen day to day operations including creating

policies and procedures, managing vendors

FRANCHISE OWNER/OPERATOR

. Sausage Saloon, Vredenburg South Africa Sep 2020 -

Present

- Overseen day to day operations including interacting

closely with customers for exceptional customer service,

maintained records, budgets, menu management,

employee schedules, and inspections

-ensured adherence to all local health department

regulations regarding sanitation practices

-Implemented cost saving measures such as energy

conservation initiatives and waste reduction programs

EDUCATION

DEGREE IN MECHANICAL ENGINEERING & BUSINESS

University of Natal, South Africa 2000 - 2004

Accomplished franchise and

restaurant owner and operator

with over 30 years of progressive

experience in the industry.

Focused on maximizing profits,

minimizing employee turnover, and

building solid reputation in the

Temecula/Murrieta market.

EXPERTISE

Increasing Revenue

Organization

Project Management

Vendor maintenance

SOFTWARE KNOWLEDGE

Excel

Sales Force

Microsoft

Google docs

PERSONAL SKILLS

Creativity

Team building

Communication

Problem Solving

Leadership

Toon yee!

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