Customer Service Representative

Professional Summary

Skills

Professional Experience

Education

JACQUES ROWE

Duncanville, Tx 75137 903-***-**** **********@*****.*** Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service- oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Excellent Written and Verbal Communication

Organizational Skills

Call Center Etiquette

Interpersonal Skills

Complex Problem-Solving

Conflict Resolution

Proficient Microsoft Office Knowledge

Analytical Skills

Strong Attention to Detail

Time Management

Jan 2018 - Current

Remote

Customer Service Representative

N'Style Home Decor Interior Designs

Handled customer inquiries and suggestions courteously and professionally. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Answered constant flow of customer calls, chats and emails with minimal wait times. Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Jun 2015 - Jan 2018

Remote

Patient Access Representative

Northcutt Enterprises

Verify patient insurance information and assist with pre-authorization processes. Schedule patient appointments and coordinate with healthcare providers. Ensure accurate and complete documentation of patient information. Efficiently handle patient inquiries and provide exceptional customer service. Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.

Dec 2012 - Jun 2015

Ponder, TX

Administration Specialist

Fleetserve

Maintained personnel records and updated internal databases to support document management. Coordinated with human resources department to handle payroll and personnel databases. Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.

Dec 2011 - Dec 2012

Lindale, TX

Customer Care Associate

Target

Assisted customers with payment information and support by skillfully operating multiple administrative systems.

Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.

Followed up on outstanding issues to complete resolutions and maintain customer satisfaction. Jul 2010 - Dec 2011

Lindale, TX

Customer Support Associate

Walmart Supercenter

Answered product and service questions, suggesting other offerings to attract potential customers. Provided primary customer support to internal and external customers. Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience. May 2010

Tyler, TX

High School Diploma

John Tyler High School

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