Call Center Project Management

BRENNA FLYNN

Credit & Underwriting Enthusiast

Plano, TX 75023 • 817-***-**** • ********@*****.***

Professional Summary

Results-oriented professional with over two decades of experience in auto finance, encompassing roles in credit underwriting, compliance, and strategic partnerships. Adept at orchestrating successful regulatory, risk, and compliance audits. Demonstrated ability for making sound and expedient decisions. Excelled in high-level project management and maintained a proven track record of cultivating enduring client relationships. Passion lies in furthering underwriting skills through leadership, meticulous organization, and effective prioritization.

Core Competencies

Credit Analysis & Underwriting

Regulatory Compliance Management

Risk Mitigation & Fraud Investigations

Audit Strategy & Decision Making

High Volume Call Center

Training & Policy Development

Financial Analysis & Loan Documentation

Third-Party Risk Assessment

Work Experience

SANTANDER CONSUMER USA, Dallas, TX 11/2007 – Present

Strategic Partnerships (08/2021 – Present)

Orchestrated successful onboarding processes for new partners, fostering collaborative relationships.

Collaborated with Ernst & Young to execute seamless third-party risk assessment audits and delivered findings effectively.

Streamlined internal resource allocation to enhance the client experience while cultivating enduring relationships.

Senior Credit Analyst (11/2016 – 07/2021)

Evaluated and adjudicated auto financing applications by meticulously applying established guidelines.

Spearheaded the creation of comprehensive training materials covering essential areas such as credit analysis and risk management in the context of auto finance.

Ensured strict compliance with federal, state, and local financial regulations, guaranteeing secure auto loan transactions within a high-volume call center environment.

Employed advanced financial analysis techniques to calculate precise financial ratios, enabling accurate assessments of customers' financial standings.

Played a pivotal role in shaping underwriting standards based on economic factors, customer profiles, and historical data.

Credit Analyst (09/2010 – 10/2016)

Negotiated terms and conditions of auto loan agreements with dealership partners, consistently securing favorable outcomes.

Conducted in-depth credit analyses and efficiently managed administrative duties, enhancing the effectiveness of the credit function.

Diligently trained and mentored new employees on credit processes and procedures, instilling a culture of accuracy and consistency.

Assessed auto loan requests rigorously, ensuring strict compliance with established bank policies and procedures while taking more than 100 inbound calls per day in a busy call center environment.

Compliance Analyst (11/2007 – 08/2010)

Conducted thorough investigations into potential violations of rules, regulations, policies, procedures, and codes of conduct.

Assiduously reviewed and meticulously verified documents and contracts for precision and completeness.

Analyzed risk factors associated with potential non-compliance situations and presented effective mitigation measures.

Maintained a comprehensive knowledge base by staying current with evolving regulations, standards, and best practices.

Education

Associate of Applied Science (A.A.S.), Business Administration, Finance, South Plains College, Levelland, TX

Community Involvement

Troop Leader and Cookie Manager, Girl Scouts of Northeast Texas, Plano, TX (09/2017 – Present)

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