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Customer Service Quality Control

Location:
Plainfield, IL
Posted:
December 18, 2023

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Resume:

HATIM S. VALIBHAI

*** ******* ******, ***********, ** 60440 1-708-***-**** Email: ad1160@r.postjobfree.com

OBJECTIVE:-

To contribute company’s goal, enlargement and productivity and to allow me to utilize my skills, apply my ability to organize, and demonstrate my strong 10+ years of experience in quality/inventory.

CORE COMPETENCIES:-

Detailed and Organized

Problem Solving

Troubleshoot and Investigate Issues

Technical Skills

WORK EXPERIENCE [Current]:-

GEA FARM TECHNOLOGIES, INC. –

1385 N Weber Road, Romeoville, IL 60446 Tel: 1-630-***-****

July, 2022 – To-date Position: Inventory Specialist/Lead.; F/T.

Tasks Included:

Manage inventory and conduct cycle counts to ensure stock is correct.

Handle all customer discrepancies due to shipping wrong items or quantity fault.

Monthly check expiration on hygiene/chemical products.

Investigate all stock out by the pickers for shortages.

Work closely with customer service when a customer have any questions or needs to know about parts.

Quarterly check for the usage of certain slow movers and report to the purchasing group.

Ability to complete all inventory related functions within SAP.

WORK EXPERIENCE [Previous]:-

GEA FARM TECHNOLOGIES, INC. –

1800 Country Farm Drive, Naperville, IL 60563 Tel: 1-630-***-****

Nov, 2017 – Jul, 2022 Position: Quality Control & Return Goods Lead Technician; F/T.

Tasks Included:

Manage and conduct inspections to ensure only quality product is stocked.

Conduct inspections on both incoming and in stock goods to maintain consistent quality.

Continually improve and refine the quality inspection processes in coordination with receiving and customer service.

Manage continual schedule for reviewing stock for out of date and out of specifications

Process all returned products as per standard procedure for proper customer credit and for final disposition.

Ability to complete quality related functions within SAP.

Knowledge of proper use of precision measuring and inspection tools.

WORK EXPERIENCE [Previous]:-

MACNEIL AUTOMOTIVE PRODUCTS LTD. [WEATHERTECH] –

841 Remington Blvd. Bolingbrook, Illinois 60440 Tel: 1-800-***-****

Jun, 2014 – Oct, 2017 Position: Quality Control Lead Tech.; F/T.

Tasks Included:

Perform start-up, in-process, and hourly verification checks.

Assist Quality Supervisor with evaluation of quality issues.

Provide training and direction on new products, measurement methods and equipment to facility Quality Team.

Thorough knowledge of raw materials, components, production processes, quality control, and other techniques.

At the end of the shift, take care of scrap counts to the cycle counters, report anything that was put on hold, or any discrepancies throughout the shift to the quality manager.

Good knowledge of Thermo Forming and Injection Molding process from start to finish.

Knowledge of Epicor functionality to complete quality related functions and blue prints.

MID-AMERICAN TOOL, INC. –

3642 W. 128th Place, Alsip, Illinois 60803 Tel: 1-800-***-****

Jun, 2007 – May, 2014 Position: Graphic Artist (Sales Dept.); F/T.

Tasks Included:

Creating ad flyers, brochures, product supplements, price lists and catalogs, email blasts to customers, from concept to completion.

Updating and maintaining 2 e-Commerce websites for more sales.

Setting up display stands and keeping up the showroom with new products.

Knowledge of using dBase to look up products in the warehouse, add photos, descriptions, size, weight, package quantity, case quantity.

Helped warehouse with taking photos of new products, converting metric to imperial measurements and weights for products, creating labels for packaging, etc.

HANSEN TECHNOLOGIES CORP. –

6827 High Grove Boulevard, Burr Ridge, Illinois 60527 Tel: 1-800-***-****

May, 2008 – Dec, 2008 Position: Desktop Publisher (Marketing Dept.); P/T

Tasks Included:

Creating bulletins, brochures, flyers, product data sheets, techni-briefs and price books, from concept to completion.

Responsible for the show signage, banners and display boards/stands.

COMPUTER SKILLS:-

Microsoft Office, Adobe Creative Suite.

EDUCATION:-

Desktop Publishing Applications & Graphics

PROFILE:-

I’m quick learner, proactive, positive can-do attitude, honest, self-motivated and work well with team members.



Contact this candidate