Security Guard Customer Service
Resume:
Fatma Riahi Jersey City NJ*****
********@*****.***
EDUCATION
Campus University Tunisia 2003 B.S. in Law (Evaluated in New York)
Life producer license (Insurance)
Security guard license
WORK EXPERIENCE
Philipps Holding, accounting office: Manhattan,NY-present Assistante ;Filing folders, filling out checks, and making deposit checks. Receiving calls from customers and updating incoming mails ect
MG security services:
Concierge/ Receptionist/ security guard
Greeting people, receiving deliveries, mails and emails. Checking ID, watching cameras. Excel Security Corporation: Manhattan, NY October 2021- Present Manage building security, including registering incoming visitors and deliveries.
Put deliveries in the system and update orders.
Safety Facility Services :Manhattan, NY
On-Call Concierge /Receptionist
Manage building security, including registering incoming visitors and deliveries
Rout incoming calls and coordinate with third party vendors Amish Market : Manhattan, NY November 2019 Cahier
Ensure customer satisfaction by handling large volume of sales transactions with keen attention to detail Produce detailed reports of daily profits in company system for supervisor
Respond to all incoming calls, taking orders from customers and responding to inquiries, ensuring quality customer service Rent the Run Way Secaucus, State NJ October 2018 – September 2019 Quality Control
Inspected an average of 100+ boxes of products a day to ensure item quality
Reported any damage or imperfections with clothing, and sent items to appropriate departments for repairs Promoted to supervisory position in order to verify quality of products before final shipments Hatem Yahyawi Law Office Tunisia 2007 -2009 Assistant Lawyer
Authored reports of legal cases and mailed them appropriate personnel within court system
Advised clients regarding legal procedures and necessary documentation
Managed lawyer’s schedule by calling clients and booking appointments
Served as liaison between lawyer’s office and court, speaking with court personnel regarding legal proceedings and reporting to supervisor
C.A.R.T.E Insurance Company Tunisia 2005 -2006 Legal Advisor
Investigated customer claims to determine if situation was covered under company policy
Collaborated with lawyer to represent company in legal proceedings by providing critical information about individual cases and explaining company policy in detail
Collaborated with experts to investigate scenes of reported accidents in order to gain insight into customer claims SKILLS
Trilingual: Fluent in Arabic and French
Microsoft Office
Phone Etiquette
VOLUNTEER EXPERIENCE
Data Entry
Excellent Written and Verbal Communication
Administrative Assistance
Volunteer January 2019 - May2019Academy House Daycare Childcare
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