Basirat Balogun

Email: ad1152@r.postjobfree.com

Phone: 940-***-****

TECHNICAL EXPERIENCE

ServiceNow Certified System Administrator and Certified Scrum Master professional

with over 4 years of experience in ITSM.

Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management, etc.

Adept at implementing Incident Management, Change Management, Problem

Management, Knowledge Management, Integration, CMDB,, Import

Sets, Service Catalogs, Discovery and Service Mapping.

Configuration and Development of Discovery.

NetEffects Oct 2022 – Present

ServiceNow CMDB Support/ Service Mapping

Ensure the CIs are created or updated using only approved processes and procedures

Monitor and troubleshoot Discovery jobs to ensure accurate and efficient data collection

Troubleshoot Discovery logs and data to resolve issues

Work closely with other technology SMEs to build and maintain application service maps.

Develop and monitor CI data health reports / dashboards and resolve any issues

Design, implement, and maintain ServiceNow Discovery schedules and jobs

Identify CI classes, attributes, and relationship types that are required

Possess a strong background in ServiceNow and ServiceNow CMDB.

Experience with CMDB, Discovery, and Service Mapping

Experience in troubleshooting patterns while performing discovery via the service mapping module in ServiceNow.

Ensure data integrity and accuracy in the CMDB by conducting regular data quality assessments

Accenture Federal Service July 2021 – 0ctober 2022

ServiceNow Configuration Management Professional

Experience in ServiceNow ITOM modules: Service Mapping, Discovery.

Enable connectivity to Linux/Unix, and Windows.

Identify Discovery errors, research cause, and take actions to correct the errors.

Work with support teams to identify, investigate and resolve Service Mapping issues.

Experience in troubleshooting patterns while performing discovery via the service mapping module in ServiceNow.

Create credentials to discover devices.

Ability to set up and maintain discovery schedules, configure probes and troubleshoot in case of issues.

Support teams to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information.

Create a discovery schedule to determine probe, shazam launches and which MID Server is used.

Managing the day-to-day activities of the process, including establishing priorities and work assignments

Performs quick discovery and discovery schedules.

State Farm Insurance Companies July 2018 – March 2021

ServiceNow Administration

Creating and UI Policies to make few fields visible, mandatory and vice versa based upon conditions

Writing business rule on insert, update, delete and query actions

Worked on Access Control Rules for securing and providing the right access to the right person/role

Attends daily stand-up meetings, sprint reviews, sprint retrospectives, sprint grooming, demos, and other Scrum related meetings with Scrum teams and stakeholders for Service Now

Service Now by reviewing and performing Data Migration of CI Attributes for CMDB using import sets.

JPMC, Dallas, TX. June 2017 – June 2018

ServiceNow Admin/Developer

Primarily assigned the role to deploy and perform weekly releases or developed products into the

PROD Environment.

Designed process flow for Incident Management, Problem Management, Knowledge Management,

Change Management, Asset Management and Service Catalog.

Developed complex Workflows and Service Level Agreements to automate the manual processes in

the organization and meet the customer standards

Configure and design forms, complex workflows and use of business rules, UI policies, client script.

Design / Implement ServiceNow Modules like- Service Catalog, Incident, Service Portal, Problem,

Change, and Knowledge Base.

Manages Instance Security, User/Group Access/Access Control Lists.

Build service requests using workflows including requests, request items, and tasks.

MoneyGram, Frisco, TX. March 2016 - May 2017

ServiceNow Administrator

Responsible for administration of the Service-Now tool and maintain business services and configuration item relationships in ServiceNow Platform.

Configured new functionality using Client scripts, Business rules, ACL, UI policies and UI actions.

Implementation of different modules of ServiceNow as per requirements and ITIL process – Incident.

Extensive experience in ServiceNow Administration, moving code between instances, scheduling

and performing clones also upgrades, perform daily admin support activities on production and non-

prod instances.

Ability to estimate work effort requirements efficiently and appropriately

EDUCATION

2009-- University of North Texas

2019 -- Professional Scrum Master I

CERTIFICATIONS

2019-- Scaled Agile; SAFe Scrum Master (SSM)

2020 -- ServiceNow Certified System Administrator

CLEARANCE

Public Trust

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