Clifford Alcindor

If you are really looking for someone who is Hard working, Dependable, Dedicated,

On Time,

Teamwork, Confident, someone that can Work Under Pressure Willing to learn in order to Achieve a Common Goal, I am look forward to working for YOU CONTACT

ad1125@r.postjobfree.com

786-***-****

Fort lauderdale FL 33311

EDUCATION

• High School Graduated 2012 / Whiddon Rogers high School

• Broward College 2014 / Communications

• Udemy 2012 Certification / Customer service training Coursera 2013 Certification / Information technology

Skills

I. 43 wpm

II. Ability to develop a positive attitude, Ability to Identify internal and external customers.

III. Ability to speak different languages Write and read them. IV. I have explored how to integrate solutions that can help me improve my contact center agent efficiency and customer satisfaction. V. I am well prepared for a variety of entry-level positions in the communication industry. Throughout my coursework, I acquired writing skills, speaking skills and computer skills.

VI. Ability to multitasking to communicate effectively evaluate and monitor service standards.

VII. Ability to use computer, to troubleshoot and use many work systems. Other skills

Microsoft office

Word, Excel, Amazon Connect, Contact Centre

VMware, ZENDESK, Avaya, zoom, Microsoft Team, Five9, Salesforce, Slack, Workspace, Amazon Connect, TWILIO, Adobe Connect.

LENGUAGE

• English(Fluent) French(Fluent) Spanish(Fluent)

My experience

Customer service resolution Management / Customer service Representative. Retention specialist / Customer service Representative / Customer service Representative.

Customer service Representative / Sales representative / Sales Development Rep (SDR) Job Level: Mid-Level. Outside Salesperson. Job Level: Entry/Mid-Level.

WORK EXPERIENCE

De Brown & Brown Financial Legacy, LLP

BBFLegacy is a multifaceted professional brokerage that drive all aspects of life insurance spanning mortgage protection, final expense, IULS, and annuities. We are partnered with over 50 top-tier insurance carriers and financial services in order to provide customized solutions to meet the broad spectrum needs of our clients. And I serviced different projects remotely Such as: 1- American power and gas / 2- Vendley Insurance & Financial Services / 3- insurance 4Insurance / 5- Degree match.

Start date: February 2012 End date: September 2019

1

st

Job through BBFLegacy: American Power and gas

• Seles Representative

• In office

• I was used to contacting leads, often on cold calls, from a list to explain the product or service the company offers and to gauge the interest of the potential client. I was used to answer their preliminary questions and determine how interested they may be in our product or service. Start Date: May /2012 End Date: October /2015 o 2nd job through BBFLegacy: Vendley Insurance & Financial Services o Sales Representative o In office o "Ken Vendley is committed to providing his clients with comprehensive financial planning solutions. I was calling to solicit our clients’ future hopes & dreams and engage and assist in planning for their achievement. Whether it be saving for their first home, sending their children to college or enjoying that robust retirement lifestyle, I was supporting the customers in every step of their journey. o Start Date: November /2015 End Date: December /2017 Tele performance

Customer service representative / and Retention specialist / Trainer This is the second company I have worked for tele performance in May 2017 in office and I work for two different project and then I became a supervisor.

1

st

Job through tele performance, Samsung

• Sprint Customer Service Representative

• On site

• We are account services, we assist the customer in every way, customer service, sales and we troubleshoot

• Start Date: February 2017 End Date: June / 2023

I am looking forward to work for you

My internet is 128 download and upload is

48 My laptop is 16 Gb ram I-7 intel core

Ssd.

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