LaSheena Drinkwater

**** ******* ***** ******** *******, Maryland

ad111q@r.postjobfree.com 240-***-****

Work Experience

Administrative School Secretary May 2014 - March 2020 Prince George's County Public School - Upper Marlboro, MD

Assisted the principal with daily tasks and aided him with various administrative details as assigned.

Screened visitors by ascertaining the nature of their business & directing them to the appropriate person or room.

Supervised the work of subordinate clerical staff and student assistants.

Maintained attendance records and prepared related reports. Processed enrollments, transfers, and withdrawals.

Posted employee time records and prepared payroll forms.

Prepared requisitions for supplies and equipment as well as maintained inventories and kept textbook records.

Compiled and organized a variety of records, reports, memoranda, and teaching materials. Operated the necessary office machines required to produce these reports and documents.

Answered requests for information requiring knowledge of general school practices, policies, and activities.

Processed a variety of student and school administrative information and data using remote terminals.

Administered first aid to students, contacted parents regarding absences or illness, and maintained health records.

Recruited and secured the services of substitute teachers as needed.

Maintained accounts of fees collected in the school including bookkeeping duties, handling finances, and making financial reports.

Assistant Office Manager August 2013 to January 2014 Fenton Family Dental - Clinton, MD

Printed and review monthly credit, debit, and adjustment analysis reports.

Served as the accounts manager, which is the initial point of contact for patient accounts.

Completed and submitted insurance claims and pre-estimates to patient insurance carriers.

Performed executive administrative responsibilities including handling requests, greeting patients, answering multi telephone lines, using the copier, sending faxes, and sending emails.

Maintained a neat and organized filing system including creating insurance binders.

Managed and maintained the administrative staff schedule.

Worked closely with the clinical manager to ensure the comfortability of patients.

Composed letters, meeting minutes, memoranda, reports, and other routine correspondence as required. Business Manager January 2012 to July 2013

Good Hope Family Dental /Family First Dental - Washington, DC

Designed the office including developing the blueprint and designing the patient operatory stations.

Oversaw billing and collections, assessed collections and billing processes and procedures and implemented changes as needed.

Responsible for hiring and firing all staff members including Dentist.

Developed policies for the office staff members including billing, collections, and cash paying patients.

Reconciled Collection Accounts on general ledger and reviewed outstanding aging reports twice a month for any missed payments.

Collected on outstanding balances from both the patient and insurance companies.

Prepared and distributed monthly accounts receivable reports for the Business.

Stayed updated with all dental insurance companies regarding any changes.

Worked closely with all Medicaid dental plans including attending both seminars and webinars. Office Manager February 2005 to January 2012

Omni Dental Group - Bowie, MD

Managed Accounts Receivable controlled expense procedures including bank and account reconciliation, cash receipts, finance charges, billing, invoicing, purchase order and preparation of weekly bank deposits.

Negotiated and enforced collections to recover funds on delinquent accounts.

Researched accounts transactions, demonstrating an ability to recognize and resolve discrepancies.

Followed through on timely and accurate month-end closing and financial reporting activities, patient recall, aging reports, and pre-d.

Printed and reviewed monthly credit, debit and adjustment analysis reports.

Served as the accounts manager, which is the initial point of contact for patient accounts.

Completed and submitted insurance claims and pre-estimates to patient insurance carrier's behalf of the provider.

Executed administrative responsibilities including handling requests, greeting patients, answering multi-telephone lines, copier, faxes, and emails.

Maintained a neat and organized filing system including creating insurance binders.

Interacted with insurance providers and coders to clarify information prior to claim submission.

Developed skills in computer software including Easy Dental, Eagle soft, and Dentrix.

Composed letters, meeting minutes, memoranda, reports, and other routine correspondence as required.

Entered and maintained procedures from account and treatment plans.

Maintained department information; calendars, contacts lists, created new patients chart, etc.

Assisted in special administrative projects including patient recalls, aging reports, and Pre-D. Education & Certifications

Certified Leasing Professional

TheeSeeds LLC – Catonsville MD

March 2023

Medical Assistant Certification

Sanz School - Washington, DC

2003 to 2004

High school Diploma

Largo High School - Largo, MD

1999 to 2003

Skills

• Financial Report Writing (6 years) • Account Reconciliation (10+ years) • Balance Sheet Reconciliation (10+ years)

• QuickBooks (10+ years) • Office Management (10+ years) • Payroll (10+ years) • Financial Analysis (10+ years)

• Microsoft Dynamics GP • Dental Assisting (6 years) • Business Analysis (10+ years) • Auditing (10+ years) Office Software Skills

Microsoft Office including Excel, Word Perfect, Lotus, PowerPoint, Azure, and Access. Dental software including; Dentrix, Easy Dental and Patterson Eagle soft. Knowledge of SAP and Timberland.

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