Customer service
Resume:
Kenan Hardaway
**** ****** ****** ******, ** ****1
*************@*****.***
OBJECTIVE: To contribute to an organization that can use a hard-working professional who offers proven leadership ability and management potential along with outstanding communication and interpersonal skills.
EXPERIENCE:
Customer Service Representative/ Financial Services Advisor
Bridgepoint Education/Ashford University- Denver, CO (4/16 - Current)
Financial aid Account Review
Financial aid document processing
Responded to Inbound/Outbound Calls in regards to Financial aid
Advised on current and future Financial aid funding
Sales Representative/Customer Service Representative
Comcast Cable Corporation – Lakewood, CO (09/2012 – 02/2013)
Made recommendations and selected products and services that best suited customer’s needs
Activated service and upgraded accounts
Maintained knowledge of current sales, promotions and policies
Customer Service Representative
Career USA – Denver, CO (12/2009 – 05/2010)
Responded to inbound calls regarding warranties on appliances
Sold warranties based on customer’s needs
Assisted with replacement of faulty appliance
Updated customer’s information in database
Customer Service Representative – Pendum, Greenwood Village, CO (02/2008 – 07/2009)
Recognized for consistent high-level customer service.
Created fliers and folders used for explaining business services and procedures
Data Entry—earned awards for highly efficient and accurate data entry
Upgraded customers to more effective plans
Dispatched technicians
Sales Representative – T-Mobile, Commerce City, CO (10-2007 – 10/2008)
Recognized for attention to detail and strong customer service in new product sales; advanced rapidly and began handling more complex duties.
Presented new cell phone products to potential investors
Assisted customer with selecting plans that best suited their needs
Upgraded accounts and provided troubleshooting assistance
Receptionist – Mayors Office of Workforce Development, Denver, CO (01/2004 – 06/2007)
Managed front desk
Received, responded, and transferred calls to appropriate personnel
Organized fund raisers for troubled teens
Worked with troubled youth to develop basic career seeking skills
EDUCATION:Manual High School - Denver, CO 2004
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