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Systems Analyst Customer Service

Location:
Pahrump, NV
Salary:
80K +
Posted:
December 16, 2023

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Resume:

LeRoy Booth

Pahrump, NV ***** ad10xx@r.postjobfree.com 541-***-****

Systems Analyst

Provide innovative solutions for complex problems

Highly versatile and reliable IT Professional with experience leading cross-functional teams to automate existing and design new system processes, increasing efficiencies and reducing time to deliver results.

Critical thinker and problem solver skilled in system design, installation, maintenance, upgrade and modifications supporting standard life cycle practices.

Team player committed to working to achieve operational objectives.

Quick learner, always eager to expand knowledge and expertise.

Collaboration

Process Improvement

Software Development

Network Support

Customer Service

Written & Verbal Communication

Technical Skills

Platforms: Linux/Unix, Windows, Solaris, IBM AS400

Software: Visual Studio Code, Aruba, Cisco ACS, IBM SevOne, Broadcom NetOps, GitLab, Docker Compose, Grafana

Databases: MS Access, Vertica, PostgreSQL, MySQL, Influx DB

Languages: Python, Pearl, Bash, zsh, COBOL, RPG, C, SQL, HTML

Professional Experience

T-Mobile USA, Bellevue, WA / Sprint, Overland Park, KS

Senior Engineer Software 2021 - 2023

Developed, created and wrote apps to perform tasks as required.

·Designed and wrote bash scripts to transferextract log entries as defined by legal and audit teams from IBM QRADAR logging system and then inserted logs into SPLUNK, enabling system decommissioning and saving $5M in maintenance cost per contract period.

·Worked on team to identify and define all devices connected to network and populate inventory system with configuration item (CI) info, writing Python app to create system using vendor scanning tool to initially identify devices.

oPython app used raditMQ to pass job info containing parameters for task, determining multiple characteristics for each CI and populating inventory system with data of over 200K otherwise unclassified devices.

·Migrated apps to Docker-based containers, allowing for fast deployment as needed and implementation to production system after testing completion.

·Supported alarm setup for network devices / systems, preventing network outages by identifying possible causes and accelerating restoration. Aided company in meeting core goals of customer satisfaction and 99.999% up-time.

Network Design Engineer II 2005 - 2021

Designed, deployed and managed all network devices and any supporting systems.

·Created, wrote and implemented web-based system, allowing engineers to deploy devices and update all network tooling systems via web within 10 minutes.

oDecreased work errors and time needed compared to previous manual work order process that took hours or days to complete.

oSaved thousands of man-hours each year.

·Collaborated with vendor, Aruba Network and NetOps and engineering teams to design and write bash scripts to pull vendor's web-based tracking database via application program interface ( API), identifying devices added to network and updating all systems required to bring new device online within 10 minutes.

o Reduced error by approximately 95%

o Increased ability of all groups to meet deployment projections.

·Supported over 2K retail locations, creating bash scripts to update all routers to next version of code level over 1 night. Scripts also performed audit to validate upgrade and produce output for any failed location.

·Maintained 99.99% availability by providing ongoing support for tools and testing new releases.

·Developed and deployed web-based integration tool, decreasing workload by over 2K man-hours annually.

·Collaborated with maintenance contract team, generating $250K savings over 3-year vendor support contract.

Affiliations/Community Involvement

Volunteer Search and Rescue, Klickitat Co. Sheriff’s Office, WA

Volunteer Search and Rescue, Wasco Co. Sheriff’s Office, OR

Volunteer Reserve Deputy, Wasco Co. Sheriff’s Office, OR

Dive Rescue, Skamania Co. Sheriff’s Office, WA

Education

Bachelor of Science (BS), Computer Science, Oregon State University, Corvallis, OR

Implementing DevOps Solutions and Practices Cisco Platforms (DEVOPS), CISCO



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