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Customer Service Delivery

Location:
Aurora, CO
Salary:
will discuss
Posted:
December 16, 2023

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Resume:

HT

Haldor (Roscoe) Tunnell

Professional Summary

Have next star training,know how to use service titan and success ware. Personable Plumber possessing strong work ethic and desire to provide quality workmanship to residential customers. Experienced installer of all plumbing. new water heaters and filtration systems (Halo5), fixtures and piping systems for renovations. Have great sales and people skills Over 30 years experience

Work History

Hurricane Drain And Plumbing - Plumber

Denver, CO

Done Plumbing,heating And Electrical - Service Plumber Aurora, CO

05/2017 - 09/2023

● Repaired plumbing systems, components, and equipment.

● Installed valves, hangers, supports, and flanges inside piping systems.

● Measured, threaded, and cut materials to correct angles. Complied with state plumbing codes throughout duration of each project.

Independently worked on projects, while offering process coordination and cooperation with other teams.

● Selected type and size of piping required for each project.

● Installed valves, hangers, supports, and flanges inside piping systems.

● Offered guidance and training to junior team members. Improved customer satisfaction by promptly addressing and resolving complex plumbing issues.

Increased repeat business through exceptional customer service and follow-up communications.

Boosted revenue with upselling additional services based on individual client needs.

Educated customers on preventative maintenance measures to reduce future plumbing issues.

Maintained compliance with local building codes and regulations throughout all phases of service delivery.

Mentored junior plumbers in best practices for efficient service delivery while maintaining high-quality standards.

ad10xq@r.postjobfree.com

720-***-****

Aurora, CO 80013

Skills

● Staff Management

● Air and Water Piping Systems

● MS Office Proficiency

● Pipefitting Processes Expertise

● Hand and Power Tools

● Faucet Repair

● Equipment Operation

● Estimate Preparation

● System Testing

● Drainage Systems Repair

● Commercial Plumbing

● Sewer and Domestic Water Lines

● Drain Cleaning

Education

06/1988

Procter R Hug High School

Reno, NV

High School Diploma

Rooter Town Plumbing And Drain - Plumber

Aurora, CO

03/2013 - 04/2017

Metro Brokers Realty - Handyman

Denver, CO

02/2009 - 08/2013

Hurricane Drain And Plumbing - Plumber

Denver, CO

01/1998 - 01/2009

Foreman for excavation crew which included underground sewer and water repairs.Camera and located damaged and/or broken sewer lines. commercial and residential.

Ensured optimal functioning of water heaters, sump pumps, sewage ejectors, and other essential plumbing equipment.

● Repaired plumbing systems, components, and equipment.

● Installed valves, hangers, supports, and flanges inside piping systems.

● Measured, threaded, and cut materials to correct angles. Complied with state plumbing codes throughout duration of each project.

Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.

Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.

Improved customer satisfaction by efficiently diagnosing and repairing plumbing issues in residential and commercial properties.

Performed regular maintenance on plumbing systems to prevent costly future repairs for customers.

Delivered high-quality workmanship, consistently meeting or exceeding client expectations on completed jobs.

● Performed minor wall repair, installed drywall, and applied wallpaper. Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains, and maintaining gutters.

Built and repaired decks, fences and sheds to improve overall appearance of homes.

Installed cabinets and shelving units in homes and offices to provide additional space and organization.

Installed lighting fixtures to improve lighting and increase energy efficiency.

Prepared budgets and estimated costs for potential work on piping systems.

Set up appliances like water heaters, filters, and dishwashers with correct settings to maximize performance.

● Cut and drilled holes in walls to permit passage of pipes. Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.

● Filled pipe systems with water and air to determine location of leaks. hobbies include salt water aquariums and wood working. Love fishing,camping outdoors boating. I have 3 salt water aquariums with fish and corals.I also do woodworking i enjoy spinning base ball bats,pens,bowls etc. on my lathe.



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