Sharalyn Cooper

302-***-**** • ad10wr@r.postjobfree.com • Wilmington, DE 19802

Summary Hardworking and motivated with years of experience and record of success . Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Skills • Project management

• Sales Techniques

• Marketing

• Staff development

Experience

06/22-Current

Guest Service Agent, RESIDENCE INN,

Wilmington,DE

● Crossed trained

● Trained/Training employees to reach all goals set by the company standard and to go above and

beyond, installing the company’s motto in the

everyday work period.

● Take charge in an overstimulated situation by any means necessary for the comfort of guests and

employees.

● Check in guests in a quick and respectable manner.

● Oversee direct and manage property operation to

insecure optimal performance and continual

improvement in the key performance indicator.

● Coordinate, direct and manage the staff in everyday hotel operations to achieve profitable guest

satisfaction and efficiency while maintaining the

standard set by the company assuming 100 percent

guest satisfaction.

● Addressing guest requests, completing reports, and sharing highlights of local eateries and events.

● Securing and handling the bank and settling any

and all payments

● Ensure that all guest related issues are resolved in a manner consistent with company and objectives.

08/2020 - 01/2022

Manager, Big Lots, Wilmington, DE

• Trained employees on additional job positions to maintain coverage of roles. • Assigned tasks to

associates to fit skill levels and maximize team

performance. • Recruited and hired qualified

candidates to fill open positions.

•

Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.

•

Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.

• Delivered level of service to customers in effort to build upon relationships for future clients. 04/2017 - 04/2020

Clerk, Shoprite Store, Wilmington, DE

• Documented and routed business correspondence to manage office paperwork.

•

Delivered high-quality customer service through deep commitment to knowledge and performance.

• Observed deadlines, enabling timely completion of tasks.

•

Supported office clerical functions using word processing and other software, email and office machines.

• Oversaw office inventory by restocking supplies and submitting purchase orders.

• Assistedwith payment processing and investigating variances in cash amounts. • Copied, scanned and filed documents to maintain office records. 12/2016 - 03/2017

Customer Service Associate, Wawa Food Markets, Wilmington, DE - Delaware

•

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

• Educated customers on special pricing opportunities and company offerings.

•

Met and exceeded productivity targets by handling every interaction with top-notch customer service.

03/2015 - 12/2016

Dietary Aide, Foulk Manor South, Wilmington, DE - Delaware

• Served specific meals to patients with special dietary needs.

•

Helped with meal prep for daily meals, following strict sanitation and food handling guidelines

• Assisted patients with special needs to eat meals, providing kindness and patience.

• Set tables before patients arrived to maintain meal plan productivity. • Cleaned and maintained dining room during and after each meal service. • Stocked food and other supplies for main kitchen and units.

06/2011 - 08/2011

Junior Counselor, Camp Fresh, Wilmington, DE - Delaware

•

Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.

• Coordinated and led group activities for campers and counselors. • Designed activities to help individuals overcome confidence issues and build strength.

•

Explained principles, techniques and safety requirements to activity participants to prevent injury.

Education And Training

06/2016

High School Diploma

James H, Groves, Wilmington, DE •

Completed continuing education in law

Some College (No Degree)

Staryer University, Wilmington, DE

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