Customer Service Representative

ELIZABETH ARROWOOD

*** ******* ***** ** ********, NC, 28056 704-***-**** ***.******@*****.***

EXPERIENCE

Lead Server

Pita Wheel Belmont, NC Mar 2023-Aug 2023

Greet customers, cleaning and preparing dining area, serve food and drink orders, upselling when possible, taking and processing payments, and providing excellent customer service. Customer Service Representative

Mann & Hummel Gastonia, NC Dec 2020-Nov 2021

Handle 60+ calls daily, including retrieving customer data, tracking shipments, and checking stock, assisted customers in placing orders using SAP system, communicating effectively and quickly, memorized product line in order to articulate product benefits Civil Engineer

Robinson & Sawyer Gastonia, NC Nov 2019-June2020 Developed detailed plans for various civil projects, producing project cost estimates and technical drawings, document project progress records and reports related to projects, participated in collaborative meetings with stakeholders, providing timely updates and communicating any issues along with solutions Customer Service Representative Shift Lead

Walgreens Mount Holly, NC June2017-Nov 2019

Manage employees, fostering an environment of trust and respect while training and coaching through constructive feedback, provide customer service and support staff, reviewing quarterly the store performance data related to meeting customer needs, implementing key strategies, maintain accurate records of inventory and merchandise and handle inventory

EDUCATION

Civil Engineering

Gaston College Dallas, NC Aug 2019

Associate of Civil Engineering Technologies

SKILLS

Detail-oriented, fifteen + years experienced in customer service, able to work autonomously, fast learner, capable of multi-tasking, problem-solving, time management, active listening Adept in Microsoft Office programs, including Word, PowerPoint, Excel, and Outlook Auto-cad, SAP, AS400

REFERENCES

Alyssa Bayer Pita Wheel 980-***-**** Kenyia Marshall Mann&Hummel 704-***-**** Scott Brooks Gaston College 704-***-****

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