Customer Service M A
Resume:
MELISSA SMITH
I’m a very hard worker who wants to succeed in the next projects
Jacksonville, FL 32207
***.************@*****.***
OBJECTIVE: to secure a responsible position leading to a progressive career path while utilizing my educational background, experience and personal potential. I'm a very hard worker and willing to learning something new and I'm a multitask as a fast learner energetic, organized, team player, detail oriented and have excellent marketing skills
Willing to relocate to: Florida - -
Authorized to work in the US for any employer
Work Experience
Customer Service Associate
Publix (Bagger) - Jacksonville, FL
March 2022 to Present
*Assist customer with bagging their groceries. Assist customer to their car and helped them unload. Grabbed carts from the parking lot when we were low inside.
· Publix (customer service) 04/2006-08/2008
*Assisted customers to select and purchase specified merchandise. Approved customer's checks and provided check cashing service and according to exchanged policy. Answered customer's telephone, mail and in person inquires and directed customers to appropriate sales area. Overnight Stocker
Lowe's Home Improvement - Jacksonville, FL
August 2020 to November 2020
putting items away
Customer Service Associate
Publix - Jacksonville, FL
April 2006 to August 2008
bagger & stocking & cleaning bathrooms
Volunteer (Customer Service/Gift Shop)
St. Luke’s Hospital - Jacksonville, FL
May 2005 to August 2005
*Cleaning and Stocking gift shop Obtained and examined all relevant information in order to assess validity of complaints and to determine possible causes such as extreme weather conditions that could increase utility bills. Kept records of customer interactions and transactions, recording details of inquiries, complaints, and complaints and comments, as well as actions taken. Customer Service (Santa's Helpers)
St Luke's Hospital - Jacksonville, FL
December 1996 to December 1996
*Obtained and examined all relevant information in order to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility Bills. Kept records of customer interactions and transactions, recording details of inquiries, complaints, and complaints and comments, as well as actions taken. Conferred with customers by telephone and in person in order to provide information about products and services, and services to take orders and cancel accounts and to obtain details of complaints.
Education
Trade school in Business Administration
Jacksonville job corps - Jacksonville, FL
March 2019 to September 2022
Associate's degree in Management
Colorado Technical University - Jacksonville, FL
March 2021 to June 2022
Trade school in Information Technology
Jacksonville job corps - Jacksonville, FL
October 2007 to August 2008
High school diploma
Cornerstone Christian School - Jacksonville, FL
October 2006 to May 2007
Skills
• Assistance
• Time Management
• Customer Assistance
• Flexibility
• Problem solving
• Knowledge of Microsoft Suite
• Active Listening Skills
• Creativity
• Customer Service (phone and face-to-face)
• Data processing
• Inventory control
• Store-based security
• Stock receipting
• Assistance
• Time Management
• Customer Assistance
• Flexibility
• Problem solving
• Knowledge of Microsoft Suite
• Active Listening Skills
• Creativity
• Customer Service (phone and face-to-face)
• Data processing
• Inventory control
• Store-based security
• Stock receipting
• Knowledge of Microsoft Suite
• Active Listening Skills
• Creativity
Contact this candidate