James Knott, Jr.

Objective

Obtain a position in a collaborative environment where I can utilize my skills and knowledge to enhance technical systems and improve efficiency.

Abilities

Project management: understanding project scope and desired outcomes, communicating strategy and goals, collaborating with team members to achieve desired results

Process Improvement: identifying problems and inefficiencies, developing and implementing solutions

Well-versed in training: utilizing existing training programs, creating new material, training in individual and group environments

Analysis: Data gathering, forecasting, trending

Professional Experience

IE Package Manager – UPS, Nashville, Tn January 2020 – December 2020

Deployed weekend services in multiple buildings throughout the Tennessee, Louisiana, Mississippi, Alabama and Arkansas states.

UPS West Region – UPS, Laguna Beach, Ca March 2015 – December 2019

Deployed and supported new software in package operations associated with the Package Flow Technology (PFT) suite of applications. DPS, DMS, Keyless Entry, Telematics, ORION

UPS Central Region – UPS, Aurora, Il. May 2010 – March 2015

Deployed and supported new software in package operations associated with the Package Flow Technology (PFT) suite of applications. DPS, DMS, Keyless Entry, Telematics, ORION

UPS Southeast Region – UPS, Atlanta, Ga January 2002 – May 2010

Created training documentation to support the deployment of the PFT software. Created the DPS workshop, Area Trace CBT, Data Management workshop, Data Management CBT, PDS Training

Deployed and supported new software in package operations associated with the Package Flow Technology (PFT) suite of applications. DPS, DMS, Keyless Entry, Telematics, ORION

UPS Special Assignment – UPS, Timonium, Md June 2001 – December 2001

Tested and improved software associated with the Package Flow Technology (PFT) suite of applications.

IE Package Planning – UPS, Nashville, Tn January 2001 – May 2001

Worked with the dispatch of operations to ensure solid plans were in place

UPS Package Operations Supervisor – UPS, Franklin, Tn September 2000 – December 2001

Responsible for ensuring production targets are met with each driver

UPS Business Manager – UPS, Columbia, Tn November 1999 – September 2000

Solely responsible for all activities in two different operating locations.

IE Hub Planning – UPS, Nashville, Tn April 1998 – October 1999

Improved operational effectiveness by analyzing job setup and trends

Worked with operating teams to develop and implement improvement plans

IE Package Planning – UPS, Nashville, Tn January, 1997 – April 1998

Improved operational effectiveness by analyzing job setup and trends

Worked with operating teams to develop and implement improvement plans

UPS Special Assignment – UPS, Morristown, NJ July 1996 – December 1996

Worked with File Transfer Protocol (FTP)

Created front end applications to obtain data from districts

IE Package Planning – UPS, Nashville, Tn October 1993 – June 1996

Improved operational effectiveness by analyzing job setup and trends

Worked with operating teams to develop and implement improvement plans

UPS Package Operations Supervisor – UPS, Murfreesboro, Tn November 1991 – October 1993

Responsible for ensuring production targets are met with each driver

IE Time Study Coordinator – UPS, Nashville, Tn January 1989 – October 1991

Certified as Time Study Observer and completed analysis of over 100 package delivery routes

Generated production goals in alignment with operational initiatives and communicated targets to operations leaders

Plotted delivery and pickup stops on a map then determined how they should be grouped for maximum efficiency.

Rode with drivers to conduct information about route characteristics. Then determined the allowed time to complete the job daily.

UPS Package Operations Supervisor – UPS, Columbia, Tn September 1988 – December 1988

Supervised delivery drivers

UPS Package Driver – UPS, Columbia, Tn March 1988 – September 1988

Plotted delivery and pickup stops on a map then determined how they should be grouped for maximum efficiency.

Education

Bachelor of Science, Computer Science

Tennessee Technological University, Cookeville, Tn. 1987

Software, Database, and Programming

Microsoft: Word, Excel, Access, PowerPoint, MapPoint, SharePoint, Zoom, WebEx

1572 Glenellen Way, Brentwood, Tn. 37027

Email: ad10uk@r.postjobfree.com

Phone: 615-***-****

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