Zena D. Webb

** ******* **., ***********, ** ****2 – 773-***-**** (cell) – ad10tk@r.postjobfree.com (email)

Objective

Seeking to obtain a challenging career in the Certified Nurse’s Assistant career field. Looking for opportunities to utilize my skills and knowledge to provide expert patient care. Continue to pursue avenues for advancement and professional growth.

Experience

Patient Safety Assistant

11/14/22 – Present, HSHS St. John’s, Springfield, IL

Ensures the safety and well-being of patient(s) assigned through continuous observation.

Communicate observations to licensed professionals orally and through epic healthcare systems.

Assist with clerk duties by answering calls from patients.

Provide limited patient care with daily needs.

Ensure Emergency Department is stocked as needed with necessary supplies and equipment.

CNA course clinicals

04/06/23 – 05/11/23, Concordia Village, Springfield, IL

Required to be prompt and prepared at all times.

Provided hand hygiene before beginning and ending tasks.

Provided nursing assistance to residents assigned.

Assisted residents with activities of daily living including helping with meals, transferring using assistive devices, bathing, dressing and grooming.

Accurately documented and reported completion of all tasks, actions and observations.

Successful completion of all required clinical hours

Basic life support and CPR certified.

Mail Transportation Clerk, Highway Transportation Clerk, Window Clerk

05/13/12 – 09/23/20, United States Postal Service, Champaign, IL

10 years of Customer Service experience in retail, Hwy transportation and logistics.

Operated highly sophisticated mail processing equipment such as the Delivery Barcode Sorter Machine, Small Parcel Bundle Sorter and Flat Sorter Machine.

Performed mail processing duties effectively and efficiently in accordance with shift supervisor, local policy and national procedures.

Utilized in operations, such as Mail Expediting, to fill critical needs during times of limited manpower.

Efficiently processed all incoming and outgoing mail transportation, validated and verified Bill of Lading and Plant Verified Drop Shipments.

Utilized several Microsoft applications such as Word, Excel, and Outlook as a Highway Transportation Clerk and Acting Network Specialist.

Maintained an accurate log of incoming and outgoing contracted vehicle trips through Microsoft Excel.

Kept an accurate log of Surface Visibility container scans for contracted routes.

Maintained log of incoming and outgoing placard scanning reports.

Documented and validated trip durations made payments and tracked contracted trips.

Accurately and efficiently implemented changes to incoming and outgoing contracted trips.

Insured accuracy of all incoming and outgoing placards on delivery mail being expedited.

Kept a log of empty equipment in facility and efficiently placed Mail Transport Equipment orders for other facilities in need through the Mail Transport Equipment Ordering System.

Supervised and resolved late slip field reports to accurately pay contractors.

Maintained and processed all contract drivers and in-house facility employee data through the employee barcode system.

Effectively and efficiently performed many retail responsibilities.

Efficient knowledge of Interpersonal skills, customer relations, selling techniques, postal products and services, as well as financial procedures and responsibilities.

Expertly trained Sales and Service Associate Clerks with skills needed to perform retail responsibilities.

Skills

Very positive and motivated to perform at the highest level.

Learns information quickly and adapts to new and changing situations.

Excellent communication and team building skills.

An above average Customer Service attitude with experience working with a wide variety of people.

Solid computer skills with Microsoft applications.

Ability to maintain composure under pressure enabling me to effectively react to unpredictable events and manage conflict.

Thorough knowledge of Epic healthcare system application .

Education

January 2023 – May 2023

Lincoln Land Community College, IL

Basic Nurse Assistant

December 2007 – May 2009

Northwestern College-Bridgeview, IL

Electrocardiograph (EKG) and Phlebotomy Certificate.

May 2004 – May 2006

Malcolm X Community College-Chicago, IL

Pursued an Associate’s Degree in Applied Science.

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