Service Rep Customer Relations

Kendall Faber

*** *********** **. ******, ** ****3

Contact number: 630-***-****

Email: ad10s9@r.postjobfree.com

SUMMARY

Excellent administrative and customer relations skills. A compassionate personality

with strong desire to help others; quick learner with the ability to self-motivate and

the flexibility to perform several different job functions. Team player with solid

interpersonal skill and strong commitment.

PROFESSIONAL EXPERIENCE:

Cook County - Chicago IL 08/2016- 06/2023

Cook County Clerk Vital Records

Assisting Customers with obtaining marriage license, marriage certificate, birth and

death records. Entering return marriage license and inputting information in

database, as well as supplying notary certificates and Assumed Business licenses

and certificates. Assisted Supervisor with daily paperwork and deposit picks for bank run. Handle other Supervisor roles when supervisor is in and out of office.

Illinicare Health - Naperville IL 10/2015-8/2016

Member Service Rep

Assisting members with medical benefits picking primary care providers scheduling appointments with doctors going over medical benefits and billing questions.

WOW Telecommunication - Naperville IL 8/2004-9/2015

Dispatcher/Router

Schedule and dispatched work to technicians daily. Regularly interaction with customer(s) via phone to keep them up to date with progress and closure. Relay work order, messages and information to technicians using telephone and other methods of communication. Assisted leadership with resolving customer complaints. Insured work order accuracy. Performed other duties as assigned.

Comcast Cable Communication - Schaumburg IL 1/2002-07/2004

Customer Account Executive IP Support

Regularly interaction with customer(s) via phone to keep them up to date with progress and closure. Proved support for customers to ensure long-term partnership and revenue maximization. Troubleshooter and resolved customer issues. Input sales order and service change for multi-products. Resolved customer issues and coordinate efforts to become the focal point for customer satisfaction. Handled special projects as needed.

EDUCATION:

Proviso East High School 1993-1995

Calhoun County High School 1995-1997

Benedict College - General Studies 1998-2000

Various Leadership Courses

Microsoft Excel, Access Training

Computer Skills:

PowerPoint, Excel, Word, CSG, Remedy,

Illinois Vital Records System (IVRS), Store Operations (POS)

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