Data Entry Support Specialist
Resume:
Lisa Ngo
A leader in HR with experience in IT who wants to support the growth and
profitability of an organization that provides, challenges, and encourages advancement and rewards achievement with the opportunity to utilize substantial experience, skills, and proven abilities to the fullest.
************@*****.***
EXPERIENCE
Independent Contractor — IT Support Specialist
October 2021 - PRESENT
Provided help desk-based IT phone support to end users including, but not limited to: troubleshooting, server support, and customer service. Worked with several companies such as Nordstrom, AbbVie, and Intuit Turbo Tax.
Dollar General — Store Manager
May 2018 - August 2019
Developed store strategies to raise customers’ pool, expand store traffic, and optimize profitability. Met sales goals by training, motivating, mentoring, and providing feedback to store staff. Ensured high levels of customer satisfaction through excellent service. Conducted personnel performance appraisals to assess training needs and build career paths. Sam’s Club — Supervisor
July 2007 - May 2018
Accomplished manufacturing staff results by communicating job expectations, planning, monitoring, appraising job results, coaching, counseling, disciplining employees, initiating, coordinating, and enforcing systems, policies, and procedures.
Globe Services — Supervisor
May 2003 - July 2007
Responsible for overseeing and assisting in comprehensive cleaning of aircraft interiors and galley stocking per aircraft specifications. Responsible for overseeing crew, responding to client and employee needs, and addressing any issues with the manager. Processed daily and monthly reports as well as processing weekly payroll. Dollar And More Store — Store Manager/Bookkeeper
August 2000 - May 2003
Responsible for processing cash receipts, preparing daily deposits, entering orders via data entry, and entering and paying vendors. SKILLS
Accounting
Adobe Acrobat
Adobe Pro
AWS
ACC
ADP
Microsoft Office
LANGUAGES
English
Vietnamese
Reconciled checkbook and processed monthly financial reports. Alpha Net Solutions Inc. — Payroll Administrator
September 1998 - July 2000
Responsible for processing the biweekly payroll for over 800 employees using Ceridian Source 100. Data entry and processed employee changes, verified the accuracy of data entry, generated reports, filed and handled special projects as needed. Interacted with bank employees and several outside sources on varieties of subjects including payroll policies, taxes, computation of pay, and any changes to payroll systems. Preferred Freezer Services — Office Manager
January 1997 - September 1998
Maintained effective and efficient customer relations, maintained and controlled procedure of workflow, and acted as a liaison between sales, operations, and customers. Analyzed and made decisions for adjustments, credits, and debits. Involved in all phases including processing orders, shipping, returns, credits, receiving, and inbound tallies. Processed weekly payroll through ADP.
Wakefern Food Corp. — HR/PR Processing
January 1995 - January 1997
Examined and processed changes to basic computerized payroll file for over 4,000 employees. Maintained control totals for different types of changes by unit. Examined time sheets and other records to apply overtime and exception pay practices. Verified employment applications, processed worker’s compensation, and unemployment. Fountain Technology Inc. — Accountant
April 1993 - January 1995
Accounts Receivable, daily crash report, researched missing/lost payments, transferred money, applied credit memos, chargeback, processed returned checks and researched to determine appropriate numbers.
IBM T.J. Watson Research — Payroll Coordinator
February 1989 - April 1993
Responsibilities include timekeeping, total education, special checks, vacation descriptions, headcount analysis, monthly labor reports, contracts, filing visas, accounts receivable and payable process. EDUCATION
Iona College — Majored in Accounting
MedCert — Majored in Medical Coding and Medical Billing
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