Ann Bivens

Georgia, USA 470-***-**** ad10oo@r.postjobfree.com LinkedIn

Results-oriented professional with 20+ years of valuable experience in information security, systems administration and project management across various industries. Highly skilled in researching upcoming IT trends, creating contingency plans, reviewing suspicious activities and reporting security breaches. Adept at managing cross-functional teams while educating staff on security measures and enhancing system performance. Committed to anticipating and troubleshooting IT issues, ensuring seamless network functionality as well as installing and configuring software, hardware and networks. CAREER ACCOMPLISHMENTS

• Secured multiple promotions throughout career, gaining recognition for ability to excel in roles of higher responsibilities.

• Generated, reviewed and uploaded Assured Compliance Assessment Solution scans, including Security Technical Implementation Guide related findings to the program dashboard and enabling the timely remediation of vulnerabilities.

• Supported Department of Defense (DoD), national security and related intelligence community missions and functions.

• Employed preventive measures, developing robust security strategies and safeguarding critical data and infrastructure.

• Analyzed security intelligence information, driving security improvements and enhancing system security/compliance.

• Complied with industry standards and regulatory requirements, fortifying cybersecurity and elevating system efficiency.

• Enhanced workplace transparency and accountability while meeting and exceeding assigned performance expectations.

• Led and coordinated various internal investigations on all reports of allegations of discrimination and sexual assaults. AREAS OF EXPERTISE

• Software Troubleshooting and Repair

• Identity and Access Management

• System Administration & Monitoring

• Database and Network Administration

• Security Protocols and Auditing

• Firewall/Vulnerability Management

• System Automation and Scripting

• Incident Response & Force Protection

• Intrusion Detection and Prevention

• IT Infrastructure Management

• Cloud Computing and Management

• Customer Service and Retention

• Project and Logistics Coordination

• Cybersecurity and Risk Assessment

• Firewall and Server Configuration

• Network Monitoring and Security

• Threat Analysis and Malware Analysis

• Data Backups and Disaster Recovery

• Military Training and Operations

• Information Assurance and Security

• Operational Planning and Management

PROFESSIONAL EXPERIENCE

US Army Fort Campbell, KY

Sexual Assault Response Coordinator February 2022 - June 2023

• Incorporated diverse treatment methodologies and evidence-based practices, resulting in tailored and effective care.

• Identified and addressed each client’s needs while enforcing safety, patient care and risk management rules/regulations.

• Kept personnel and leadership informed of any policy changes thereby assembling a complaint and well-informed team.

• Obtained essential information for various psychological diagnosis through patient interviews, observations and surveys.

• Facilitated accurate assessments and treatment planning while ensuring essential communication with family members during critical moments of need, particularly when patients were unable to self-advocate and ensuring support and care. 101st Airborne Division Artillery Brigade (Divarty), US Army Fort Campbell, TN Information Technology (IT) Supervisor S6 NCOIC November 2020 - February 2022

• Met key product management roadmap objectives and requirements, enhancing innovation and development by 96%.

• Applied leading-edge principles, theories and concepts thus improving information security procedures and guidelines.

• Performed comprehensive security assessments of computing environments while pinpointing vulnerabilities and non- compliance with established information assurance standards as well as recommending effective mitigation strategies.

• Devised product technology strategies by analyzing the division’s technology needs and developing systems or software.

• Implemented hardware and software, conducting tests, maintaining operations of all systems and managing AD database such as user account additions/deletions, password setting, computer management, and account lock/unlock operations. 188th Infantry Brigade, US Army Fort Stewart, GA

Senior Information Systems Trainer S6 OC/T April 2018 - November 2020

• Reviewed mandatory training requirements, providing anaysis and optimizing organizational capabilities and resources.

• Evaluated effectiveness of training programs through assessments, feedback and performance metrics, identifying skill gaps, ensuring continuous improvement, developing appropriate training solutions as well as assessing training needs.

• Executed planning and application development activities while proactively identifying and mitigating potential risks.

• Delivered training sessions, workshops and seminars on IT topics to employees at different levels within the organization.

• Facilitated both in-class and online courses, increasing learning opportunities by 85%, and averaging 30+ hours per week.

• Achieved accurate examination of metrics and preparation of IT project progress reports by utilizing multiple systems. Network Enterprise Technology Command (NETCOM) TAC-Europe Wiesbaden, Germany Test Control Officer Information Management Officer G5 NCOIC February 2017 - April 2018

• Coordinated all testing actions and requests within the Division, ensuring testing facilities meet regulatory guidelines for security as required by regulations and accounting for controlled test materials as they were received and administered.

• Identified the communications network and information service resources required, fulfilling user/system information requirements as well as ensuring user/system access to the required communications networks and information services.

• Provided assured network and information system availability, assured information protection and information delivery.

• Assessed pertinent information to determine indications and warnings while providing situational awareness, evaluating system status, identifying root cause, defining courses of action as well as prioritizing response and recovery actions.

• Supported the design, development, management and improvement of data management systems and software projects. 5th Signal Command, Cybersecurity Division, NETCOM TAC-Europe Wiesbaden, Germany Information Assurance Manager G3 NCOIC October 2015 - February 2017

• Troubleshot and remediated vulnerabilities and non-compliance issues, ensuring ACAS compliance across all network devices, encompassing Windows and Linux platforms as well as managing the timely delivery of set security policies.

• Liaised with management teams to plan, create and execute technical strategies while attaining clients' visions and goals.

• Enhanced system security and compliance, hardening servers to DISA standards, documenting and addressing variances from guidelines, conducting ACAS scans, boosting system readiness and ensuring adherence to cybersecurity standards.

• Ensured information assurance compliance across Windows and CISCO assets, contributing to a secure IT infrastructure.

• Improved cybersecurity readiness and compliance by managing Host Based Security System (HBSS) and ACAS servers.

• Responded to Information Assurance Vulnerability Alerts (IAVAs), applying security technical implementation guides. 10th Combat Support Hospital, US Army Fort Carson, CO Personnel Security Manager S6 NCOIC July 2010 - December 2012

• Worked alongside 12 department managers, addressing and aligning security needs with organizational objectives.

• Gathered security intelligence information, driving security enhancements and managing day-to-day security operations.

• Coordinated emergency responses and alarms, developing and implementing suitable security strategies and procedures.

• Produced well-documented incident reports, facilitating effective resolution, executing preventive measures, improving overall emergency preparedness and adhering to company policies and compliance with security industry regulations.

• Granted 750 Secret and Top-Secret clearances, analyzing data and enabling staff to obtain secure need-to-know access. PREVIOUS WORK EXPERIENCE

S6 Senior Instructor, Maneuver Center of Excellence - Directorate of Training January 2013 - September 2015 S6 Non-Commissioned Officer in Charge, 10th Combat Support Hospital March 2012 - December 2013 S2 Non-Commissioned Officer in Charge, 10th Combat Support Hospital August 2010 - March 2012 Automated Logistical Specialist, US Army June 2003 - June 2010 EDUCATION

National American University Rapid City, SD

Bachelor of Science (BSc.) in Information Technology Present (August 2024) National American University Rapid City, SD

Associate of Applied Science (AAS) in Information Technology August 2012 SKILLS AND INTERESTS

Technical skills: Microsoft Office 365, Google Workspace, Active Directory (AD), Remedy BMC, IAM and Remote Access software.

Certifications: CompTIA Security+ CE, CompTIA (2022); and ITIL Foundation, AXELOS Global Best Practice (2017). Interests: Spending time with Family, Writing, Singing License: US Army Veteran with an Active TS/SCI Clearance. Language: English (Fluent).

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