John Bernard T. Velasco

Diligent NOC Engineer with more than 5 years of experience in thorough planning and oversight of critical network infrastructure improvements. Seasoned expert at maintaining methods and procedures for creating and scheduling system maintenance. Key identification and analysis of equipment performance to reach NOC performance expectations. Critical contributions to setting network thresholds, coordinating projects and leading operations assessment. Technical Profile

Microsoft Office

Google Drive

JIRA

Microsoft Outlook

Network Security

Network Configuration

VPN

MPLS

WAN/LAN

Competencies

Cisco Routers (ASR 1000, ASR920)

Cisco Switches (Catalyst 2950, 2960, 2960S, and 3750G) WAN, LAN, MPLS, OSPF, EIGRP, VPN (L2/L3)

Juniper Router (SRX340)

Juniper Switch (EX3300-24T)

Mikrotik Routers (Hex S, RB3011, RB4011, and RB5009) Wireless Radios (Mikrotik, Ubiquiti, Cambium, Infinnet, Mimosa, Siklu and Netcomm) Linux distribution (Centos, Ubuntu)

Aruba Controller, Switches and Routers (2930f, MAS, MM) Incident and Change management.

NOC Engineer

Address General Trias, Cavite, PH 4107

Phone 63-967-***-****

E-mail ad10o7@r.postjobfree.com

LinkedIn

https://www.linkedin.com/in/john-

bernard-velasco-7

Service Provisioning.

Network administration

Work History

May 2022 -

Current

NOC Engineer

Booth & Partners - XYZ Telecom (MSP), Makati

Resolve customer incidents, problems and change requests to required service level targets

Monitor network alerts and hardware malfunctions

Manage time in a manner to ensure all tasks are completed within specified time frames Operate within ITIL service management processes including incident, problem and change management

Process RMA - replacement and configuration of defective routers and wireless devices (work head-to-head with technicians on-site during installation and configuration (Access Points, WAN Accelerators, Cisco Routers (ASR1000 and ASR920) Cisco Switches (2950, 2960, 2960S, 3750G), Juniper Router (SRX340) Juniper Switch (EX3300-24T), Mikrotik, Ubiquiti, Cambium, Infinnet, Mimosa, Siklu and Netcomm) Perform scheduled maintenance, upgrades, and monthly network monitoring reports Manage time in a manner to ensure all tasks are completed within specified time frames Operate within ITIL service management processes including incident, problem, and change management. Supported global network users with connectivity, VPN, and access issues. Monitored and maintained network components according to established guidelines and best practices.

Collaborated with other network engineers to configure and maintain network monitoring and load balancing.

Designed, tested and implemented network infrastructure Configured IP assignment, core network configuration, and DNS setup for new users.

Troubleshot routers, layer 2 and 3 switches.

Mar 2021 -

May 2022

NOC Engineer

Yondu Inc (Globe DSG Operations)

Acknowledge tickets from low to high severity incidents using JIRA Create an incident assessment and troubleshoot issue base in the OSI layer

(L1 - L3) Contacting the POC to get L1 assessment of the on-premise equipment Escalate issue to Vendor, TAC or Field engineer for repair, RMA and/or restoration of the affected device(s) Support Field Engineers in their daily integration/repair activities Perform service request from clients or other internal departments

Service requests can be the following but not limited to Purging Aruba AP, Pointing of RAP to other master controller, whitelist IAPs to RAP or CAP, etc Other daily tasks being performed are but not limited to creating an AP group, SSID profile, AAA profile, VAP profile, Create, Apply and Position the access list, Configure L2 GRE tunnel from the on-premises Aruba L3 device to the Aruba Wireless controller, Perform AAA test if necessary, Etc. Feb 2020 -

Mar 2021

NOC Engineer

Asticom (Globe DSG Operations)

Acknowledge tickets from low to high severity incidents using JIRA Create an incident assessment and troubleshoot issue base in the OSI layer

(L1 - L3) Contacting the POC to get L1 assessment of the on-premise equipment Escalate issue to Vendor, TAC or Field engineer for repair, RMA and/or restoration of the affected device(s) Support Field Engineers in their daily integration/repair activities Perform service request from clients or other internal departments

Service requests can be the following but not limited to Purging Aruba AP, Pointing of RAP to other master controller, whitelist IAPs to RAP or CAP, etc Other daily tasks being performed are but not limited to creating an AP group, SSID profile, AAA profile, VAP profile, Create, Apply and Position the access list, Configure L2 GRE tunnel from the on-premises Aruba L3 device to the Aruba Wireless controller, Perform AAA test, if necessary, Etc. Aug 2019 -

Feb 2020

Network Operations Center Engineer

Iopex (Getronics)

Monitor a wide variety of network systems, servers and other devices that include, but are not limited to telecommunications circuit, LAN/WAN systems, routers, switches, firewalls, VOIP systems, storage, backup, operating systems and core devices and applications Provide timely response and resolution to incidents, outages and monitoring alerts utilizing ITSM platform, procedures and training Accept case escalations from Analyst teams, as well as respond to and open new cases or calls

Provide local IT support to client networking devices, servers and other internal infrastructures

Troubleshoot and resolve technical support issues via telephone for our customers utilizing xDSL, cable, Fiber, 3G/4G, Wireless ISDN and VPN technologies

Complete and update trouble tickets in an expedient manner Work closely with appropriate teams to ensure proper SLA's are met Mentor and provide knowledge transfer to less experienced staff Assists in knowledge sharing within the team and create and/or update knowledge base articles

Support multiple technical teams 24/7 operational environments with high uptime requirements

Varied shift schedules may include day, evening or night hours. Apr 2018 -

Apr 2019

IT engineer, Stream manager

Brentertainment Inc.

To ensure that streaming service is running 24/7 To monitor network connectivity via Cacti, ubiquity manager To monitor the performance of the stream engineers base on their job description To make reports about the streaming service (Viewer counts, Room for improvements, donation time, etc.) To monitor and maintain NAS

To keep all workstations updated To make sure all mapped network drives are working

To keep inventory updated To help with any IT and/or tech related task at work

May 2016 -

May 2018

Technical Help desk technician, RTS (Senior Platinum Technician)

Atos

Answering Inbound and making outbound calls if necessary Assisting store managers, OTPs 1, 2 and 3 for technical issues with the POS system Assisting OTP 1, 2 or 3 on installing POS equipment/devices in the store (Registers, KVS controllers, POS server, back-office server) Reset/Unlock user password Creating incident ticket via SNOW for software and/or hardware escalation by coordinating with the store and their break/fix provider Feb 2015 -

Apr 2016

Technical support representative

Altisource

To answer queries thru calls about billing issues of the hotel's client To help the hotel with technical concerns such as workstations, printers, slow connection of their POS through remote access To help clients set up their workstations for their POS (upgrade/downgrade software if necessary) To help the hotel owners/GM reset their administrator password

To answer queries of the hotel thru chat, also accessing remote access if needed

To report an oversell coming from a hotel and make sure to submit to the necessary team leader who's within the shift.

Aug 2010 -

Sep 2012

Computer Technician

COSPLAY INTERNET CAFE

To make sure all necessary software is installed on all workstations To update all necessary software of all the workstations To install additional application/hardware if required To maintain all workstations in good condition.

Jan 2007 -

Jan 2008

Computer Technician

SASHOP INTERNET CAFÉ

To make sure all necessary software is installed on all workstations To update all necessary software of all the workstations To install additional application/hardware if required To maintain all workstations in good condition.

Education

Bachelor of Science: Nursing

Jun 2004 -

May 2006

STI – College Makati

Jun 2007 -

Aug 2007

Bachelor of Science: Business Admininstration

STI – College Makati

Jun 2000 -

May 2004

HIGH SCHOOL

San Isidro Catholic School - Pasay City

Certifications

Cisco Certified Network Associate (CCNA)

Fortinet NSE 1 and 2 (CCNA)

Contact this candidate