KAMEL SELICO II

Cybersecurity

725-***-****

Kamel Selico II

Las Vegas, NV

OBJECTIVE

Highly motivated and detail-oriented professional seeking an entry-level position in IT/Cybersecurity. Skilled in providing exceptional customer service, troubleshooting technical issues, and employing problem-solving strategies. Eager to contribute to a dynamic team in a challenging IT environment.

SKILLS & ABILITIES

Proficient in Solidity thinking strategies and forward-focused customer service.

Familiarity with Java Script, C++, HTML, Python, and Data Entry.

Excellent troubleshooting and problem-solving skills for technical issues.

Knowledge of cybersecurity fundamentals and best practices.

Strong communication and interpersonal abilities.

Experience in inventory management and documentation.

EXPERIENCE

2020-Current Order Selector

Kroger, Henderson, NV

●Assisted in setting up and troubleshooting printers.

●Configured Talk-man devices and ensured connectivity with routers.

●Set up hubs and switches ensuring robust connections.

●Regularly submitted issue reports concerning device disconnects.

●Participate in technology training development that promotes security measures to keep sensitive information safe.

●Performed all other required roles and responsibilities as needed.

2019-2020 CNC Operator

B&B Manufacturing

●Supported customers over the phone with product distribution and transportation.

●Assisted with account setups and machine interface troubleshooting.

●Ensured continuous and proper machine cutting operations.

●Maintained tight tolerances with design specifications, ensuring precision in production.

●Performed preventive maintenance to ensure machines ran smoothly and efficiently.

●Ensured a high level of safety adherence, following company regulations to prevent injuries.

●Trained and coached new team members on proper machine set-up procedures.

● Conducted tests, documented findings, and submitted reports to monitor machine performance.

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2016-2019 Call Center Representative

Netbilling

●Worked in a hybrid setting, both in-office and remotely from home.

●- Handled IT support tasks and administrative functions, including creating, deleting, and refunding accounts.

●- Managed sensitive data and processed transactions over the phone for various purchases.

2017-2018 Customer Service Representative

PMP(Property Management professionals)

●Worked in a hybrid setting, both in-office and remotely from home.

●Handled IT support tasks and administrative functions, including creating, deleting, and refunding accounts.

●Managed sensitive data and processed transactions over the phone for various purchases.

●Utilized thinking strategies to ensure effective customer service.

●Processed and documented several invoices weekly, ensuring accuracy and timeliness.

●Assisted clients (homeowners, vendors, board members, and employees) in a professional and friendly manner.

●Responded to customer service e-mails and after-hours messages promptly.

2015-2016 Student Worker

Antelope Valley College

●Offered quality clerical support to Addams department personnel.

●Provided technical support to students and staff, including setup, installation, and troubleshooting of systems and online accounts.

●Assisted in the breakdown of outdated hardware and installation, imaging, and setup of new computer systems.

●Provided phone support to customers addressing their needs and concerns.

●- Collaborated with team members to improve customer experience.

EDUCATION

In progress from 2023 Bachelors of Science in Cybersecurity

Grand Canyon University

In progress from 2023 Microsoft Cybersecurity Analyst

Coursera (prep for SC-900)

2013-09 -2015-05 Associate of Science: Computer Science

Antelope Valley College

Dean's List 2013-2014

Presidents List 2014-2015

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