Karen Granger

Scrum Master/Sr. Project / Program Manager / Service Delivery Manager

PMP, CSM, SaFe SA 4.6, ICP-ACC, SPC- SaFe Agile Program Consultant 4.6 and 5.0

ad10n8@r.postjobfree.com

214-***-****

PROFESSIONAL SUMMARY:

•Over 12 years of Project, Program Managements Service Delivery Management and Agile experience.

•Planned the development of complex projects and business solutions from 250k to 20 million.

•Managed multiple projects from concept to warranty and pick up inflight projects to completion.

•Project deadlines span 3 weeks to multiple years with teams up to 85+ across all levels of management, regions, and continents.

•Servant leader for multiple teams, conducting sprint planning, daily Scrum, sprint review, and sprint retrospective. Value stream mapping.

•Accountable for successful project documentation and delivery including budget, risk, and issues compliance resource management and delivery in pursuit of organizational and operational excellence.

•Responsible for providing vision, direction, and mentoring for managers and team members at all levels.

•Follows agile manifesto for software development, team-focused teaching, coaching, and facilitating.

•Excels at leading and participating on teams to find solutions to resolve strategic corporate technology issues, focusing on customer-facing applications and infrastructure.

•Thrives in a changing environment with individuals and organizations managing change and identifying risk and compliance.

PROFESSIONAL SKILLS:

Incremental SDLC, Six Sigma Lean, analysis, HLD, LLD, Specs, Caliber, ITIL, Sizing Tool, JIRA, Rally, Visio, Fishbone, SOX 302, 404, COSO, Cobit, Kaizen, DMAIC, Kanban, Confluence

Operation Software - Windows MS Project, ServiceNow, SQL, Nexus, Maximo, PPRT, Office Suite, Outlook, Sharepoint, Clarity, Service Center, Nexus, Python,

PROFESSIONAL EXPERIENCE:

Texas Health Resources May 2022 to November 2022

Sr. Cyber Security Sr Project Manager

Drove key Cyber security project manager deploying Cisco Trust Sec network devices segmentation and idenity management.

Vendor manager and point of contact for internal business units, external vendors and internal engineering information technology staff.

Collaborated with vendors to determine direction of the project, hardware procurement, resource allocation

Implementation of system enhancements, vendor and technology for Vmware, Computer Center, Cisco, Vocera, Stealthwatch, Medgate and other cyber security tools.

Led Stakeholder’s meeting for senior leadership providing status for cyber security technical deployments

Provided weekly status reports for multiple work streams including Cyber analytics, VmWare NSX, Virni, Adaptive Risk, etc.

Bank of America May 2021 to November 2021

Sr. Project Manager (contractor)

Project manager in GIS Global Information Security.

Communicate across all levels of the enterprise including technical teams and solutions architects to sync progam direction.

Provided multiple weekly project statuses to C suite executives.

Responsible for change control, system updates, presented weekly executive reports to maintain constancy and organizational and operational excellence reducing risk and maintaining business continuity.

Worked with team to upgrade the security End Point Defense and Response on 800, 000 endpoints across the BOA footprint.

Managed project to upgrade AIT servers, tracked ERP’s, weekly4 blockers governance, and project financial reporting.

Build relationships with team members to develop a process for customer feedback and advocate for the customer

Partner closely with other teams across the bank to ensure implementation is timely complete with no user downtime.

Continuing Education May 2018- January 2020

Completed SAFe SA certification.

Completed ICP-ACC certification.

Completed SPC certification. 4.6 and 5.0

Personal March 2018-November 2019

Care Giver

Cared for critically ill family members

Fiserv September 2017 – March 2018

Project Manager (contractor)

Led executive team for IAMS POC (proof of concept) program using agile coach concepts.

Used agile methodology to restructure team meetings to align with prescribed ceremonies.

Collaborated with solutions architects to develop the strategic direction of the program.

Facilitated the team to determine the standards i.e. LDAP SCION protocols for the IAMS program.

Developed processes for the program to engage with internal and external clients.

Provided day-to-day project management deliverables i.e. program plans, status reports, meeting documentation.

Bank of America November 2016 – May 2017

Program Manager (contractor)

Led Performance Testing team to successful implementation in consumer banking using six Sigma methodology.

Collaborated with solutions architutes from multiple teams to define stragtic plan.

Managed a portfolio of highly complex projects using Waterfall and Agile methodologies across multiple business units i.e. Consumer Banking, Digital platforms, Online Banking, Merrill Lynch and the Financial center.

Drove resource allocations, risk, risk mitigation, project budget, and proactively managed project issues.

Served as primary contact to critical change initiatives, problem management, incident management and budget and resource allocations.

Communicated, influenced, and negotiated vertically and horizontally with business and technology to obtain accountability for deliverables.

Led applications project manager for 7-million-dollar multiyear consumer banking major customer-facing banking portal.

Worked with internal Business Intelligence applications and provided input for application development.

Beta program support for new development before customer roll out into the marketplace.

Capital One June 2015 - September 2016

Enterprise Scrum Master/Project Manager (contractor)

Interacted daily with executives, Sr. management, IT vendors, technical staff, and business partners to provide a vendor selection solution.

Developed strategic direction and vision for technology and business teams for vendor migration projects using Agile.

Conducted sprint planning meetings, daily Scrum, sprint review, sprint retrospective, backlog grooming, and stakeholder demo presentation.

Led end-to-end operational vendor migration from RFP development, vendor selections, scorecard development, contracts, and financial viability.

Vendor screening, interview coordination of offer presentations and negotiation.

Provided regular input to the management team on process improvements and best practices.

Worked with the new vendor and third-party vendor to establish, connectivity and data transfer protocol.

Decommissioned the technical connectivity and terminated the business relationship with the current vendor.

Bank of America June 2012 – December 2014

Service Delivery Manager (contractor)

•Developed solutions to complex problems to improve processes for Line of Business Managed projects into secure data centers to mitigate risk findings.

•Successfully planned, managed, and executed application development, taking them through Software Development Lifecycle (SDLC) process using both Agile and Waterfall methodologies.

•Provided leadership, change management, initiated strategic/tactical direction and planning of client/business conversion for home loans applications to digital online process conversion.

•Built strong relationships with Business Stakeholders for successful and timely business project implementation.

•Communicated with key stakeholders and worked with distributed teams at all levels to provide executive status, dashboards, and track projects for a timely project delivery.

•Successfully drove complex projects in tandem end to end including the direction of the team, management of personnel, and development of the strategy to deliver technology to the business owners.

•Delivered project estimates for governance review to determine project viability and funding.

•Developed strategies to turn business processes into IT applications.

•Single point of contact and the escalation point between the client/business area and internal IT management for the resolution of business problems, complaints, and complex service requests.

Ally Bank August 2011 – May 2012

Sr. Project Manager (contractor)

•Senior Project Manager $40 million cloud optimization (migration) project.

•Led application, middleware, database, and hosting teams to move third party vendor servers and applications into the cloud.

•Used project management tools i.e. sizing tool (determines project risk, size, types of resource allocation, etc., Caliber tool to develop project documents i.e. BRD and technical documents.

•Facilitated decommissioning of old infrastructure, new systems Integration, and cloud storage.

Bank of America November 2010 – August 2011

Service Delivery Manager (contractor)

•Service Delivery and change Manager for customer-facing e-commerce projects i.e. Rewards Expirations, Loyalty Rewards, and Virtual Wallet.

•Used Six Sigma SDLC end-to-end project management using Bank of America Systems and tools.

•Used the standard Bank of America reports i.e. consolidate report, Adherence Report, Burn Rate, Placement, Four Blocker, Red/Yellow report, On-Time Report, Four blocker, Express Project Document, Placement, etc. Performed Monthly Forecast according to the Clarity month.

•Wrote when appropriate and reviewed project documentation to ensure compliance i.e. Project Charter, New Project Request, Complexity Index, BRD, LLD/HLD, Risk Mitigation plan Communications Plan, Configuration Plan, Implementation Plan, deployment plan, contingency plan change request, control plans, go to green plan, tollgates, baselines, change request, etc.

•Single point of contact and the escalation point between the client/business area and internal IT management for the resolution of business problems, complaints, and complex service requests.

•Planned and design project, implementing strategic and tactical initiatives, risk mitigation to ensure the final project meets requirements stated in the BRD

Capital One May 2010 – November 2010

Sr. Project Manager (contractor)

•Delivered internal customer-facing e-commerce upgrade projects.

•Led team to upgrade the Capital One Mortgage infrastructure, communicated with business project sponsors, technical and PMO project teams.

•Utilized agile methodology for project documentation and project delivery.

•Facilitated sprints, reported status, and met with project stakeholders and executive management.

•Managed projects using agile methodology. Conducted sprint planning meetings, daily Scrum, sprint reviews, and sprint retrospectives, backlog grooming.

•Delivered project at 1/3 of budget with on-time delivery.

Bank of America June 2008 – February 2010

Program Manager (contractor)

•Managed project scope, objectives, deliverables accountable for functional and technical documents and agreement/sign-off between business and technology groups.

•Develop detailed plans, establishes milestones, and defined resource requirements.

•Delivered projects implementing cloud Infrastructure Mortgage systems in Servicing Migrations in Enterprise System Conversions.

•Provided IT operations for Release Management, Change Management, Configuration Management, and Problem Management for BOA infrastructure projects.

•Led status meetings, identified project risk, mitigation strategies, communicated status. Risk and issues to stakeholders.

•Deliver Development, Load Test, Quality Assurance, UAT, Sandbox, Training, Staging, Integration, Produc

•Performed project assessment, critical path, dependencies, and impact analysis and presents escalated issues and recommendations to executive management.

EDUCATION / CERTIFICATIONS:

The University of North Texas

M.P.A.

The University of Arkansas at Little Rock

B.S.

PMP Certified

Certified Scrum Master

SOX Certified

ICP Certified Agile Coach

ITIL Foundation Awareness

Certified SAFe Scaled Agile

SPC Program Consultant 4.6 and 5.0

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