Supply Chain Customer Service

MARYANN WAITHIRA MAINA

P.O. BOX 517**-***** NAIROBI +254 (0-718-***-*** **************@*****.*** PROFESSIONAL SUMMARY

I am highly skilled in developing and designing strategies and creating cost - effective solutions for the supply chain process, keeping records of logistics and updating the company's inventory.

I excel in directing, optimizing, coordinating, planning and managing logistics, warehouse, transportation, imports, exports, retails, distribution, analytics, customer services, liaising and negotiating with suppliers, manufacturers, retailers and consumers.

I have successfully kept businesses running smoothly and efficiently through streamlining processes, measuring efficiency, establishing and monitoring KPI’s, managing budgets and guiding teams.

I am engaging, proactive, customer focused with a positive confident approach aimed to build relationships with customers, working both as part of a team and my own initiative.

CORE COMPETENCIES & SKILLS

Logistics & Supply Chain Procurement Imports & Exports Packaging & Distribution Purchasing Production & Material Management Transport & Warehouse Retail Training & Supervision Sales & Customer Service Contracts Risks Projects Budgeting Negotiations, Relationships & Networking Organization Business Ethics ICMS Ken-trade Simba System ERP Software Microsoft Excel & Outlook Quick Books Leadership Team Player Interpersonal & Communication Detail Oriented Analytical Creativity Problem Solving Decision Making Time Management Active Listening Multi-tasking Adaptability EDUCATION CREDENTIALS

Certificate in Data Science Professional course, Moringa School.

Bachelor of Commerce (Procurement and Supply Chain Management), University of Nairobi, School of Business.

Certificate in Financial Sales and Administration (Career Training and Partnership Program with Sanlam Insurance and Generation Kenya).

Certificate in Leadership Management, Partnership with University of Nairobi.

Certificate in Computer Studies, Restore Hope Girls’ Training Institute. CAREER HIGHLIGHTS

Company: Qute Beauty Role: Senior Operations Officer - Logistics, Sales, Customer Service, Transport, Inventory Date: Sep 2022 – Current

Reports to: General Manager Supervises: 20

Key duties & Responsibilities

Handle delivery operations by tracking orders, speed, routes, fuel usage and time to ensure timely deliveries, meet client’s needs, build trust, manage expectations and resolve issues for overall customer satisfaction.

Identify quality issues, eliminate unnecessary activities and close gaps in performance with the guide of quality process to meet customer needs.

Govern transportation planning and execution to create inevitably results in higher customer satisfaction which leads to more sales and business growth.

Supervise, test, train staff by trailing their performance standards, goals achieved, deadlines met and priorities set to create regular communication, problem solving and increased team working.

Ensure compliance with regulations by researching updates on regulatory authorities systems, industry associations and partners to provide insights and best practices.

Track inventory through its software to identify low-turn stock, audit stock, track real-time sales analytics, make reports to identify anomalies and unexpected expenses and to avoid much damage.

Use Warehouse policies to manage maintenance and repair of storage facility by following up on cleaning, garbage disposal, safety checks and repairs to prevent damage and prolong the life expectancy.

Look into safety processes and procedures especially on movement planning, vehicle safety, drivers and team’s competence to protect employers, employees, vehicles, assets and job sites. Key Achievements

Transport Systems led to more efficient transportation routes which reduced driving times and fuel costs by 25% thus increased customer and supplier satisfaction by 56%. Warehouse and Inventory programs led to more efficient storage strategies, more inventory and reduced storage costs by 32%. Improved quality, warehouse and inventory data led to reduced costs, accurate reports, improved efficiency and brought about greater visibility into the supply chain thus increase in referrals, customers, sales, distribution centers and retail outlets. Company: Safe Pak Ltd Role: Logistics Coordinator - Exports, Transport, Finance, Warehouse, Inventory, Customer Service Date: Jan 2019 - Aug 2022

Reports to: Operations Manager Supervises: 12

Key duties & Responsibilities

Research on needs, requirements, suppliers, negotiate costs, follow up on orders and review supplier performance to streamline the acquisition of goods and services processes.

Control inventory software to make decisions, plan, generate reports and forecast strategic choices like setting prices, budgeting, working out taxes and identifying profits.

Scrutinize the entire market by looking into relevant trends, new business opportunities, clientele research and needs, to estimate future demand.

Use mobile features connected to the warehouse system to erect bin locations and labeling for warehouse staff to easily identify goods.

Monitor spending, cost savings, financial performance, allocate resources, generate financial reports, examine profit and loss statements to assist in budget control.

Plan, execute and optimize activities and movement of goods products, services (in/outgoing) and proper documentation availability by updating the files and records system

Lead, motivate and develop loyalty programs such as offering rewards, discounts and other special incentives as a way to attract and retain customers to provide outstanding customer.

Monitor business practices that maximize efficiency through overseeing the organization's production processes and assuring company processes are driving value.

Organize, plan and coordinate all exports activities through preparing and processing all documents and permits, maintaining records of all transactions, assessing the products' qualities, tracking shipments in a precise and timely manner. Key Achievements

Upgraded the inventory, delivery and distribution process that improved quality control, better flow of materials and information, better supply chain collaboration, lower overhead costs, improved risk mitigation, increased sales, bolstered supplier relationships, improved efficiency, increased visibility, improved labor optimization and customer service. Built a better budget control process that generated key financial reports and statements, synced financial data, promoted data accuracy and created room for better business decisions. Company: Hotpoint Appliances Ltd Role: Logistics Administrator - Imports, Sales, Transport, Stock, Warehouse Date: Jan 2017 - Dec 2018 Reports to: Supply Chain Manager Supervises: 5

Key duties & Responsibilities

Use real-time data processes to manage people, information, resources, inventory, warehouse and transportation to achieve organizational objectives.

Create formal contractual agreements to manage ongoing supplier relationships by evaluating suppliers, making sure product meets needs, collaborating on quality improvement, problem-solving, product development and measuring performance.

Organize and lead sales representatives by tracking and improving team performance programs, goals, bonuses or incentives given, areas of weakness, sales strategy, operations and workflows progress.

Manage tasks such as scheduling workers, tracking vehicles, planning routes through mobile features or in-house systems to improve customer service and supply chain efficiency.

Coordinate all activities in stock control by using a centralized software to record products, create stock locations, stock counts and simplify data reporting in order to be efficient.

Automate, execute key processes and regulatory requirements associated with imports control by foreseeing on procurement of import licenses and quotas, placing orders, dispatching, applying insurance, obtaining necessary documents, following up on customs formalities, clearing of goods and payments.

Key Achievements

Built a real time overall data logistics system that brought about digital tracking, scheduling, improved inventory control, positive relationships between buyers and sellers, forecasting of prices and outcomes, overseeing logistics operations, mitigating risks, prevention on misunderstandings, conflicts, and frustration between parties, stimulated top-flight team performance by 45%, strict compliance with regulations and guidelines thus increased efficiency by 50%.

INTERESTS

Traveling, Socializing, Watching Series, Football. REFERENCES

Jacqueline Warwinu,

General Manager, Qute Beauty.

Phone: +254-***-***-***

Email: *****************@*******.***

Mary Wambui Karuitha,

Operations Manager, Safe Pak Limited.

Phone: +254-***-***-***

Email: *******@*****.***

Roseline Kemunto,

Supply Chain Manager, Hotpoint Appliances Ltd.

Phone: +254-***-***-***

Email: ********@*****.***

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