Customer Service Client
Resume:
DAPHKAR CHARLES
**************@*****.***
Orlando, FL 32839
CAREER SUMMARY
Crew Member with nearly five years of experience working to improve performance of organizations serving hundreds of individuals each year. Adept at collaborating with others while ensuring high-quality services and programs. Career history of training and supervising staff, promoting adherence to organizational policies and industry standards.
AREAS OF EXPERTISE
Client Service Standards Health & Safety Procedures Banquet Services Financial Transactions Operations Optimization Customer Service Event Services
PROFESSIONAL EXPERIENCE
CHEESECAKE FACTORY Jacksonville, FL
Head Server Feb. 2017 - Aug. 2020
Worked to deliver the highest caliber of guest experiences on behalf of family-friendly restaurant.
Processed customer orders for contemporary American cuisine, promoting alignment with industry best practices and client service standards.
Served as key member of team, providing courteous customer service, placing a high volume of orders, recommending menu items, ensuring a clean and well-organized environment and answering questions regarding ingredients.
Handled orders totaling over $5,000 each month, promoting consistency of service.
ORLANDO HEALTH Orlando, FL
Certified Nursing Assistant June 2021 - Present
Contributed to patient-centered clinical care procedures on behalf of regional hospital, working to deliver evidence-based, compassionate support.
Maintained consistency of care, working with facility serving hundreds of patients each year.
Collaborated with specialized practitioners to provide care for patients experiencing critical injuries, neurological disorders, chronic conditions, mental health conditions, severe trauma and cardiac issues.
Conducted intake assessments, EKG monitoring, vital sign monitoring, IV administration and blood transfusions, ensuring compliance with healthcare regulations and industry standards.
EDUCATION & TRAINING
COURSERA Online
Certificate May 2023
Completed coursework in IT specialist.
JACKSONVILLE UNIVERSITY Jacksonville, FL
Completed coursework in Nursing.
PURDUE GLOGAL Online
Completed coursework in Buisness administration.
TECHNICAL SKILLS
Proficient in MS Word, MS Teams, MS Excel, MS Project, Dropbox, Zoom, Slack, Canva, and Google Workspace.
DAPHKAR CHARLES
**************@*****.***
Orlando, FL 32839
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