Lesley Payne ad10m8@r.postjobfree.com 860-***-****

Skills: Rems Citrix Peoplesoft Eclipsys AS400 Mysis MS Outlook Excel Medical coding Epic CMS Therap IDX software MS Word

EXPERIENCE: Customer Service Support COCC/Robert Half Avon, CT

3/20-8/20 Received inbound calls regarding online banking account setup and account issue resolution, renewed password and user ID for new accounts, debit and credit card resolution.

Customer Service rep. Meridian Medical Management/Robert Half Windsor,CT

10/18-1/19 Temporary position. Received inbound calls regarding credit issues, processed billed or resubmitted claims. Analyze EOB and provider contracts, resolved misdirected payments, reconciled EFT payments and adjusted charge balances.

5/18-6/19 Residential Instructor CRI Inc. Newington, CT

Direct care of young adults with intellectual disabilities. Daily documentation, transport to appointments, day programs and work sites. PMT, CPR, First Aid.

4/15- 6/18 Direct Support Associate Mosaic West Hartford, CT

Create, reviewed and compiled reports daily. Banking transactions, balanced accounts. Daily patient care. Consults with providers, nurses and specialists. Used Therap, Citrix, Peoplesoft. CPR, First Aid, PMT and Med Cert.

4/14-1/18 Supportive Instructor March Inc. Manchester, CT

Created, reviewed nursing log and staff communication logs. Transportation to appointments, and work. Daily medication administration, personal care. Correspond with Doctors and nurses at appointments. PMT, CPR, First Aid, Med Certification.

11/13-9/14 Billing Representative Robert Half Hartford, CT

Temporary position, accepts payment and assisted walk in customers/vendors with billing issues. Received/ disbursed cash. Account balancing, and adjustments.

8/11-8/12 Claims Adjudicator Staffing Now/Carecentrix East Hartford, CT

Temporary position. Determines the action of return, deny, pend or pay claims. Review plan eligibility, patient notes and authorizations for appropriate adjudication.

8/10- 4/11 Billing Account manager AHC/Norwalk hospital Norwalk, CT

Created new patient accounts, maintain payment billing data, review/retrieve

documentation from pms, review codes for accuracy, work denials and underpaid claims. Created weekly and month end reports. Utilized EOB manager to pull EOB’s.

EDUCATION : Weaver High School, Hartford, CT Graduated- Diploma

Branford Hall Career Institute, Windsor, CT - Certificate Billing and Coding Post University, Waterbury, CT, Accounting, attending

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