Technical Support Service Technician

PLACIDO VASQUEZ

ad10ls@r.postjobfree.com 917-***-**** Brooklyn, NY

WORK EXPERIENCE

CUSTOM COMPUTER SPECIALISTS May. 2022 – Present

Network Specialist Long Island, NY

Collaborate with IT teams to design and plan network architectures that align with the organization goals and requirements. This includes selecting appropriate hardware, software, and protocols.

Configure, install, and maintain network hardware and software, such as routers, switches, firewalls.

Continuously monitor network performance and troubleshoot issues as they arise.

Provide technical support to end-users and other IT teams to resolve network-related issues and ensure smooth network access.

UNIGLOBAL HOME REALTY Aug. 2021– May. 2022

Network Administrator Queens, NY

Continuously monitor network performance, traffic, and usage using network monitoring tools.

Identify and resolve network issues, bottlenecks, and outages promptly.

Implement and maintain security measures to protect the network from unauthorized access, malware, and cyber threats. Manage firewall rules, intrusion detection systems, and access control lists.

Regularly update and patch network devices and software to address security vulnerabilities. GMX COMPUTERS, INC Feb. 2008 – Mar. 2020

Businnes owner/ Lead Service Technician Brooklyn, NY

Diagnose and resolve complex technical issues from customers and lower-tier support staff.

Provide hands-on support for hardware and software problems, including desktops, laptops, printers, mobile devices, and peripherals.

Lead and manage a team of IT technicians, including task delegation, performance evaluation, and coaching.

Assist end-users in setting up and configuring software applications and network services.

Conduct training sessions for end-users to enhance their technical skills and promote IT best practices.

Manage and maintain the organization's IT infrastructure, including servers, switches, routers, and network equipment.

EDUCATION

O&M University Sep. 1995

Bachelor degree, Computer System Engineering Dominican Republic Brooklyn City Tech Computer System Sep. 2019 - Present Brooklyn, NY

CERTIFICATIONS, SKILLS & INTERESTS

Certifications: Currently pursuing CCNP; Google IT Professional Support; CompTIA A+; AWS Cloud; CompTIA Network Plus; Cisco Certified Network Associate (CCNA Certification); Cisco Meraki Switch.

Skills: Windows OS; MAC OS; Linux OS; MS Office 365; MS Team; TCP/IP; DNS; DHCP; VPN; Firewall; VLAN; OSPF; EIGRP; BGP; IS-IS; Etherchannel; Access List; HTML; Java Script;

Interests : Baseball; Basketball; Volleyball; Guitar; Keywboard; Reddit;

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