Customer Service Patient Care

Resume

Name: Puspa Parajuli Aryal

Address: *** **** **** ********, ** 76039, USA

Email: **************@*****.***

Phone: 475-***-****

Objective:

Seeking a challenging and growth-oriented position where I can apply my knowledge, skills, and ability to work as a team or individually with good communication and interpersonal skills in the field of Customer Service and the healthcare sector. Summary:

Dedicated and results-driven professional with a strong background in customer service and the healthcare sector. I bring over five years of experience as a Patients Access Representative and Patient Care Technician, where I honed my exceptional communication and interpersonal skills while providing compassionate care to patients. My commitment to ensuring a seamless and positive patient experience has been a cornerstone of my career. During my tenure at Butwal Hospital in Nepal, I not only mastered the intricacies of patient care but also contributed to process improvements that enhanced efficiency and quality of care. Transitioning to the United States, I expanded my skill set through roles at Small Miracle Academy and Amazon Warehouse, where I demonstrated adaptability and a strong work ethic. My recent role at DFW Airport further reinforced my ability to thrive in fast-paced environments while delivering top-notch customer service. Proficient in English, Nepalese, and Hindi, I am adept at bridging language barriers to provide exceptional service to diverse populations. With a passion for excellence and a commitment to teamwork, I am poised to make a valuable impact in the customer service and healthcare sectors. Education:

School: Kalika Higher Secondary School, Nepal

Graduation Year: 2013

Course: Art Education

Work Experience:

Job Title 1: Patients Access Representative and Patient Care Technician

Company: Butwal Hospital, Nepal

Employment Dates: 2014-2019

Responsibilities/Accomplishments

Managed patient admissions, ensuring accurate documentation of personal and medical information, leading to a 15% reduction in admission errors.

Collaborated with medical staff to coordinate patient care plans, resulting in a 20% increase in patient satisfaction scores.

Conducted vital sign assessments and administered medications as per physician orders, maintaining a 98% patient safety record.

Job Title 2: Curriculum Developer

Company: Small Miracle Academy, Allen, TX, USA

Employment Dates: 2019-2020

Responsibilities/Accomplishments

Developed engaging and interactive curriculum materials for elementary school students, ensuring alignment with state educational standards and learning objectives.

Collaborated with a cross-functional team of educators to design innovative teaching strategies and classroom activities that catered to diverse learning styles.

Conducted regular assessments and evaluations of curriculum effectiveness, leading to a 15% improvement in student performance on standardized tests. Job Title 3: Inventory Control Specialist

Company: Amazon Warehouse, Coppell, TX, USA

Employment Dates: 2020-2022

Responsibilities/Accomplishments

Implemented a robust inventory tracking system, reducing discrepancies by 15% and ensuring accurate stock levels.

Conducted daily audits of product counts, identifying and resolving discrepancies to maintain inventory accuracy.

Collaborated with cross-functional teams to optimize warehouse layout, improving efficiency and reducing picking time by 10%.

Job Title 4: Customer Service Representative

Company: DFW Airport

Employment Dates: June 2022 - July 2023

Responsibilities/Accomplishments

Assisted passengers with check-in, baggage handling, and boarding procedures, ensuring a seamless travel experience.

Resolved customer inquiries and issues promptly, maintaining a high level of customer satisfaction.

Implemented a feedback collection system that led to a 15% increase in passenger satisfaction scores.

Skills:

Customer service

Healthcare sector access representative

Patient care technician

Languages:

English (Fluent)

Nepalese (Fluent)

Hindi (Fluent)

Certifications:

Basic Life Support (BLS) Certification

Awards and Honors:

Outstanding Employee of the Month, Butwal Hospital

Academic Excellence Award, Kalika Higher Secondary School

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