Service Technician Network Administrator

John W. Cruickshank

*** ***** ****** ******** *.Y. 12065

Phone 518-***-****

Email **************@*****.***

Key Skills

— Linux OS — OSHA Compliance site safety

— Linux Admin — Digital Phone Installation

— 3 M.S Windows Server 2008 — Cisco switch Installation and configuration

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Employment History

Revolution Technology (Lexmark printer field service Engineer)

(June05,2023-12 o5,2023)

- Manger Service technician Va Hospital 102 Lexmark printers EXcell, A division of CompuCom Systems, Inc.

(Jan9,2023- Apr18,2023)

- Administrator for 400 users

-Desk top support

-network administrator

Smart source (2015- Present)

- Insight Hilton Refresh Project-

- refresh server and data backup

-deployment of new PC & monitors

Work Market Work platform (2016-Present)● JC Enterprise

- Break fix tickets Retail stores Computers and printers

- Pin pad deployments

-Switch and Routers configurations

- Rack and stack

-printer repairs

Field Nation Work platform (2016-Present)● JC Enterprise

- Break fix tickets Retail stores Computers and printers

- Pin pad deployments

- Switch and Routers configurations

IT Technician (2015-2016)● TEK System

-computer imaging and deployment Bennington Vermont

-AT&T projects New York state and Mass

Lead IT Technician (2014-present)● Peak Solution

-computer deployments for HP

-Memory upgrades for UBS New York Mass, New Hampshire

-IT support for end users

-windows migration from xp

HCL of America (3/2019 - 4/2020)

- Administrator for 700 users

-Desk top support

-network administrator

Computer technician and sales (2013-2014)● Computer Answers

-diagnostics of laptops& desktops for virus and hardware issues and repair

-windows migration XP to windows 7

-electronics sales

Computer technician& Network solutions (2010-2012) ●JC computer solutions

-- -diagnostics of laptops& desktops for virus and hardware issues and repair

-Computer network solutions for routers and switches System Manager of Digital Phone & Internet Installations (2007 to 2009) Nationwide CATV

-Responsible for training new employees

-Managing installation routes, installation of digital phone and internet connections

-Communication skills demonstrated by handling customer complaints and demonstrating customer service

-Equipment inventory, quality control inspections

System Manager & Service Technician (1995 to 2005) Sure Connect CATV

-Trouble shooting phone and internet issues

-Assisting co-workers with workloads

-Directing traffic

-Managing installation routes, equipment inventory, quality control inspections, handling complaints Regional Sales Manager Auditor (1992 to 1995) Cable Cops, Inc.

-Direct sales manager for 8 states

-Responsible for issuing database sheets of work area

-inputting sales and setting up installations

-submitting payroll and daily reports

Education

SAGE College of Albany 3.72 (January 2013) Bachelors with a GPA3.72 major computer science courses web development2 Java programming classes System analogist internship @ Russell Sage IT Department

ITT-Technical Institute (October 2012) GPA.3.62 m

Associates in Occupational Studies – Computer Networking Systems 3 Courses 3 Microsoft server classes including a security course 2 Cisco networking courses Mohawk Valley Community College (June 1986)

Associates in Electrical Service Technology

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