Professional and Innovative Management Analyst with more than 30 years of SSA experience, including supervision and data, trend, and anomaly analyzation. Skilled in using various systems data gathering to assist in creating reports of findings and making recommendations. Excellent oral/written communication, task management, and customer service abilities.

Excellent Communicative Skills (Oral & Written)

Strategic Business Planning

Strong Interpersonal Skills

Effective Facilitator

Comprehensive Office Audits

Case Processing to meet organizational goals

Supervisory / Management

Customer Relations

Effective Team Building

Motivational Mentor / Coach

Areas of Expertise

Systems and Software Expertise

Proficient in Microsoft Office: Word, Excel, PowerPoint, Access, and various internet applications and databases, including Internet Explorer

Professional Experience

SSA, Division of Workload Management (DWM) 9/09 to Present

Management Analyst Falls Church, VA

Coordinate and facilitate monthly regional calls with assigned regions, providing guidance and goal updates in meeting Agency objectives.

Lead on team projects by defining the objectives, specifications, implementing, and delivering final results to management.

Data collection to obtain metrics and info to assist the regions in meeting Agency Strategic Goals

Analyzed data & prepared reports & recommendation to management & Executives.

Effective time management by completing assignments on time. In addition to adapting and prioritizing tasks based on urgency.

Expertly use Excel, Word, Databases for creating and preparing reports and charts for written analyzes.

Network and communicate across various components & other Agencies with oral/written communications.

Team Lead on Procedural process for Agency establishing standard operating procedures and policy.

Lead on National Case Processing Distribution among regions. Assessed regional needs and provided various regions based on analyses with case assistance for processing Agency workloads.

SSA, National Hearing Center (NHC) 7/09 to 9/09

Supervisory Paralegal Specialist Baltimore, MD

Supervised 13 staff members

Reviewed & Determined Office Needs

oStaffing, supplies, furniture

Scheduled & Managed Weekly Office Meetings

oWorkload Issues, Reminders, Policies & Procedures

Monitored & Assigned Workloads using databases

Prepared Monthly Reports using databases

Written/Oral Performances on employees

Assisted in determining employee promotions and employee/staff selections Decided disciplinary actions

SSA, Office of Appellate Operations (OAO) 5/08 to 7/09

Supervisory Legal Assistant Falls Church, VA

Supervised 5 staff members

Provided employee training & developed training tools

oDeveloped sample training packages

Assisted in determination of promotions and selections of employees

Prepared weekly & monthly reports for management

utilizing databases & Microsoft office programs

Monitored & assigned Workloads

Provided feedback to employees on their completed workloads

Provided technical advice in resolving issues dealing with policy & regulations

Audited & reviewed hearing testimony

Analyzed & Research cases using Social Security Rulings, Agency

policy & procedures

Written / Oral Communications

Certified time for employees

SSA, Office of the Federal Reviewing Official (OFEDRO) 9/06 to 5/08

Social Insurance Representative Falls Church, Virginia

Managed office caseloads

Received case workloads

Determined development for cases

Provided training to new employees

Participated in workgroups developing SOPs (Standard Operation Procedures)

SSA, OAO 12/05 to 9/06

Lead Legal Assistant Falls Church, Virginia

Analyzed & received case workloads

Distributed correspondence

Oral / Written communication

Teamwork

Used office systems to process workloads

Education

Associate of Information Systems, Baker College May 2018

Flint, MI

Bachelor of Business Administration, Baker College December 2019

Flint, MI

Master of Business Administration, Franklin University May 2021

Columbus, Ohio

Doctorate of Business Administration, Franklin University Accepted to Doctorate Program

Columbus, Ohio Commence Summer of 2021

Volunteer Service

Community Service

Assist Youth STEM programs

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