Social Media Customer Service

CONTACT

Address : Smithfield, NC *****

Phone : 917-***-****

Email : **********@*****.***

SKILLS

• Leadership

• Cash Flow and Reconciliation

• Attention to detail

• Decision making

• Customer service

• Data entry

• Multitasking

• Conflict resolution

• Sales

• Attention to Detail

• Managing Complaints

• Review Monitoring

• Interpersonal Skills

• Producing Videos

• Audience Engagement

• Increasing Engagement

• Influencer Collaboration

• Fan Interactions

• Social Media Management

LANGUAGES

Greek

Native or Bilingual

EDUCATION

Associate Of Business Administration : Office Management Katherine Gibbs Institute - Melville, NY

Associate : General Studies

Nassau Community College - Garden City, NY

Certificate : Diagnostic Medical Sonography

Ultrasound Diagnostic Schoool - Mineola, NY

PROFESSIONAL SUMMARY

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, sales, monitoring and morale-building abilities to enhance employee engagement and boost performance. WORK HISTORY

Social Media Manager, 04/2020 to Current

Self Employed Writer - Remote

• Increased customer engagement through social media. Monitored online presence of company's brand to engage with users and strengthen customer relationships.

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Developed marketing content such as blogs, promotional materials, and advertisements for social media.

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Developed and managed content calendars for each platform to establish timely and relevant posts.

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Developed relationships with brands to grow reach of company and create wider visibility.

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Developed and implemented tracking systems to measure results of posts and campaigns.

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Oversaw social media presence and aligned posts to include branding and trending ideas.

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Developed and promoted corporate brand, images and identity to media and public.

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Identified metrics to measure and evaluate effectiveness of public relations campaigns and initiatives.

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Authored fresh and engaging press releases and prepared complete press kits.

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Wrote engaging and successful press releases to control information and public opinion.

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MARINA SERRANO

Office Manager, 11/2018 to 03/2023

Ame Fitness Equipment - Goldsboro, NC

Assistant Manager, 12/2010 to 09/2014

Seaford Palace Diner - Seaford, NY

• Maintained computer and physical filing systems. Created, maintained and updated filing systems for paper and electronic documents.

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Updated reports, managed accounts, and generated reports for company database.

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Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

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Developed and maintained successful relationships with vendors, suppliers and contractors.

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Managed office operations while scheduling appointments for department managers.

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• Coordinated special projects and managed schedules. Controlled finances to lower costs and keep business operating within budget.

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Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

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Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

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Successfully managed budgets and allocated resources to maximize productivity and profitability.

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Supervised day-to-day operations to meet performance, quality and service expectations.

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Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

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Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

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Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

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Mentored team members to enhance professional development and accountability in workplace.

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Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

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Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

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• Created employee schedules to align coverage with forecasted demands. Made hiring recommendations to increase company's productivity and profitability with quality workers.

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• Monitored security to protect employees, customers and property. Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

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Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

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Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

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Established team priorities, maintained schedules and monitored performance.

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Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

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Fitness Model/Trainer, 06/2001 to 04/2010

Marina Kali Corp - Bayside

Sonographer Intern, 08/1999 to 01/2001

Queens Medical Imaging - Forest Hills, NY

Adapted quickly to changing environments for continued professionalism under pressure.

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Remained focused, motivated and professional throughout long shoots and events.

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• Understood fashion trends to accurately portray brand and client briefs.

• Modeled garments such as dresses, coats, underclothing, and swimwear. Promoted different products at events, as the NFL draft party, and many similar.

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Trained clients in their homes helping them get to desired weight or body fat percentage.

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• Motivated my clients weekly via phone calls or text messages. Took clients food shopping educating them about reading labels and ingredients.

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Got paid to wear clothes in gyms to promote product to be sold in the gyms boutique.

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Was paid hourly for any service to help client achieve an understanding of their fitness goals.

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• Sold packages of 12-20 hourly sessions a month to each client.

• Appeared in Fitness Magazines promoting healthy lifestyle.

• Demonstrated athletic wear for sports brands.

• Designed fitness and dietary schedules to meet client demands for shoots. Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.

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Handled private and confidential information in compliance with hospital policies and procedures.

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Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.

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Captured images using mobile equipment in operating rooms, emergency rooms, and patients' bedsides.

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• Worked with Radiologist discussing diagnosis of patient.

• Cleaned all the machines and office.

• Ordered and picked up coffee and lunch for staff.

• Answered phones in office when needed.

Processed, labeled, and organized diagnostic images to match with patient records.

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• Applied and positioned equipment to take images following set

• Operated ultrasound equipment to diagnose and treat medical conditions.

• Conducted obstetric scans on patients across stages of pregnancy. Submitted written reports, verbal summaries, photographs and recordings to physicians to support accurate medical decision making.

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Took patient medical history and answered preliminary questions regarding procedure.

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• Positioned and readjusted patients to obtain optimal scan information. Upheld legal standards, HIPAA requirements and facility guidelines by obtaining written consent and securing patient information.

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• Used skills to help clinicians and surgeons complete routine and invasive procedures.

Decided appropriate length and scope of scans by discussing needs with clinicians and monitoring findings during examinations.

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Contact this candidate