Customer Service Associate

Undergraduate - BSEcE

Caraga State University (formerly

NORMISIST)

Ampayon, Butuan City, Philippines

June 1999 - March 2000

Graduate

Labuan National High School (DREMNHS),

Labuan, Zamboanga City, Philippines

Jue 1995 - March 1996

Graduate

Mabolo Elementary School,

Mabolo, Cebu City, Philippines

Knowledge of customer service management,

professional successful at improving team

productivity, reducing escalated calls, and

increasing customer satisfaction scores.

**********@*****.***

+639*********

Talisay City, Philippines 6045

WORK EXPERIENCE

EDUCATION

MARILOU TOLIBAO

October 2021 - September 2023

Costumer Service Associate II FIS Global

Solutions Phil. Inc., Cebu City, Philippines

Input customer information, call notes and

personal data onto internal database.

Addressed customer service inquiries

quickly and accurately.

Provide excellent customer support and

guidance while dealing with complex

complaints, offering an empathetic

approach to maintain loyal customer

relationships.

Supported customer satisfaction,

addressing escalated complaints with

diplomacy and acknowledgment.

Handled complaints calmly and

professionally, providing appropriate

solutions to promote continued customer

satisfaction.

RELEVANT SKILLS

Multi-tasking

Solution development

Call center experience

Query resolution

Remote teamwork

Customer data management

Problem-solving

Active listening

Customer query management

Process optimization

Can maintain confidentiality of

information

Dedicated to work

SUMMARY

Contact this candidate