MUHAMMAD NAEEM

Customer Care / Recovery / Record’s & Transfer’s

Sale & Marketing / Operation / ERP / Management

Office Administration/ Data Entry / Urdu Typing

PROFESSIONAL EXPERIENCE (18 Year’s)

101 Group / Punjab Developers, Lahore, Pakistan

Manager Customer Care & Recovery 2021-2023 – Present

© Created and modified the organization recoveries management system, which increased the organization revenue mid to high level.

© Improved customer experience with A-list of non-paid clients through professional correspondence via telephone calls/ emails /sms on behalf of the 0rganization.

© Maximized efficiency and productivity by introducing a new records

& recovery system that reduced overhead and increased the monthly revenue.

© Managed the domestic, international, and local clients & resolved issue regarding monthly installments of booked plots/ house. SA Gardens (Pvt) Ltd, Lahore, Pakistan

Manager Record’s & Transfer’s 2018 –2021

© Manage and supervise staff in daily plot/house/ transfers.

© Maintain extensive contact with clients & resolve issues timely.

© Develop and maintain positive, productive and professional relationships with clients.

© Overhauled the records department system by initiating new procedures that reduced backlogs and undue paperwork.

© Designed an automated tool that reduces the manual data entry of records & trained/guide 14 peoples team for plot files records. Master City (Pvt) Ltd, Gujranwala, Pakistan

Manager Transfer’s 2015 –2018

© Manage and supervise staff in daily plot/house/ transfers.

© Develop and maintain positive, productive and professional relationships with clients.

© Verification of both parties (Seller & Buyer) physically available at the time of transfer of plot/ house/etc.

© Make Sure to applied plot/ house transferred as per mentioned / requested by the seller on transfer application & all paper of transfers.

© Approved & verified the transfer into ERP System and Forward to cash counter of transfer Payment.

© The Issue resolve timely provided by the clients and update to records also.

CONTACT

ad10cq@r.postjobfree.com

+923*********

Lahore, Pakistan

PROFILE

A highly responsible, insightful,

determined and enthusiastic quick

leaner that possesses a considerable

amount of knowledge and experience

in Operation, Customer Services,

Managements, Records, Transfers,

and Data Entry, ERP with strong

command over all, strategic thinker

with high level of analytical and

problem solving skill significantly.

SKILLS

Team Management

Communication

Operation

ERP Management

Record Management

Data Entry

Urdu Typing

CERTIFICATE OF

ACHIVIMENTS

1. SALE & SOFATWARE

MANAGEMENT

By SA Group Lahore. Pakistan.

2. DATA ENTRY

By NADRA (National Data Base&

Registration Authority) Lahore,

Pakistan.

TECHNICLE EDUCATION

Pak German Technical Training

Center.

Drafts Man Mechanical

Lahore, Pakistan-1998

Al-Falah College of Computer Science

Diploma in Software Eng.

Lahore, Pakistan-1999

Citi Housing (Pvt) Ltd, Lahore, Pakistan

Manager Transfer’s 2013 –2015

© Manage and supervise staff in daily plot/house/ transfers.

© Develop and maintain positive, productive and professional relationships with clients.

© Verification of both parties (Seller & Buyer) physically available at the time of transfer of plot/ house/etc.

© Make Sure to applied plot/ house transferred as per mentioned / requested by the seller on transfer application & all paper of transfers.

© Approved & verified the transfer into ERP System and forward to cash counter of transfer payment.

SA Gardens (Pvt) Ltd, Lahore, Pakistan

Sale & Marketing Executive 2010 –2013

© Develop and maintain positive, productive and professional relationships with clients.

© Generate business development opportunities and

participate in the proposal process.

© Build client relationships, demonstrate knowledge of client business.

© Sale of plots / house to potential & walking clients.

© Calls & Follow up to clients and updated to upcoming new projects of company.

© Share to profitable investment opportunity to exist and new clients.

Eden Builders (Pvt) Ltd, Lahore, Pakistan

Client Executive 2003 –2008

© Develop and maintain positive, productive and professional relationships with clients.

© Generate business development opportunities and

participate in the proposal process.

© Build client relationships, demonstrate knowledge of client business.

© Sale of plots / house to potential & walking clients.

© Calls & Follow up to clients and updated to upcoming new projects of company.

© Share to profitable investment opportunity to exist and new clients.

© Maintain extensive contact with clients & resolve issues timely. TECHNICLE EDUCATION

Shaheen Computer College

Auto Cad 14

Lahore, Pakistan-2000

EDUCATION

University of the Punjab

Bachelor of Arts

Lahore, Pakistan-2004

Board of Intermediate & Secondary

Education.

Higher Secondary School

Certificate-Humanity

Lahore, Pakistan-2001

INDUSTRY KNOWLEDGE

• Office Administration

• Real Estate Management

• Personal Assistance

TOOLS & SOFTWARE

• ERP Products

• Microsoft Office

• In Page

• Oracle

• Coral Draw

• Auto Cad

SOCIAL CONTACTS

www.linkedin.com/in/muhammad

-naeem-b8935a33

www.facebook.com/Naeem Citi

housing

+920**********

muhammadnaeem3n7vp-nc5

@indeedmail.com

imoid_UjVJDmJEaf3004826173

Contact this candidate