Kristina Maria Aufmann

*** * ***** ******

Lombard, IL. 60148

708-***-**** Email: ad1075@r.postjobfree.com

Objective: To secure a challenging position with opportunity for advancement within a successful company.

Experience: Just Mfg., Franklin Park, IL

2022 – 2023

Customer Service

Seasoned co-workers taught me a wealth of information concerning the specifications of Stainless Steel Sink’s and Bowl’s qualifications and measurements which would best fit our customer’s needs.

Assisted reps and customers over the phone, email and live chats regarding bowls or sinks meeting specifications and requirements.

Worked independently also worked as a team depending on the circumstance.

Entered orders in Sage.

Confirmed orders were sent at the end of the day.

Scanned documents to keep organized.

2020-2021 John Baethke and Son Plumbing, Chicago, IL

Customer Service/ Dispatch

Maintained service calls from customers over the phone and in person, scheduled appointments which would accommodate the customer’s and professional plumber’s schedule.

Dispatched Professional Plumbers utilizing Service Titan Computer Program.

Every third month I managed phone calls from our customers 24/7. Assist their needs no matter what time of day.

Worked on various excel spreadsheets.

Communicate with customers via email, live chat, as well as other contemporary forms of communication.

2016-2019 BP Gas Station (Pride / Parent Petroleum) West Chicago, IL

Cashier (promotion) Assistant Manager

Assisted in managing employees (10).

Managed Store, confirmed all equipment was in safe working condition.

Trained employees of daily tasks and their responsibilities, most important customer service and to have a positive attitude.

Completed paperwork which reflect the sales from the day before and pay-outs, verified all money was accounted for.

E-mailed home office on all price changes (regarding gas) of competitors within a mile radius.

2007-2013 Bishop Plumbing, Des Plaines, IL

Customer Service Representative (promotion) Dispatch

Managed service calls from customers over the phone and in person, scheduled appointments which would accommodate customer’s and professional plumber’s schedule.

Processed calls from customers regarding service, billing inquiries and complaints, in a prompt courteous manner.

Research a variety of advertising material in determining which was most effective.

Assisted in tracking Plumber’s efficiency in database.

Education: Triton College, River Grove IL. Associates Degree in Science

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