Bianca Ramirez-Gomez

Tucson, AZ *****

ad104a@r.postjobfree.com

+1-480-***-****,

Authorized to work in the US for any employer

Work Experience

Contact Specialist

Integrity Contact, LLC -Remate - Mesa, AZ

September 2022 to March 2023

+ Point of contact, scheduling potential students with advisor for a college to speak about pragrams of

interest.

+ Navigating multiple company programs to gather and distribute information for educational purposes,

+ Skills include communication such as verbal and chatting, data entry and phone calls transfers

Customer Experience Associate

Conduent State Healthcare - Remote

January 2022 ta March 2022

+ Assisted states residents in various programs but mainly worked with Medicaid Health Insurance and

had knowledge of the process of intake, documentation, and renewal.

+ Documented each interaction, comment, and complaint and noted the outcome of every call.

+ Provided primary customer support to internal and external customersin fast-paced environment while

navigating through the companies’ portal.

Direct Care Support Provider

Self-help Community Services -Mesa, AZ

December 2018to January 2021

Manage bills and budgets, provide updates to appropriate individuals on the current budget standings+

Schedule, cancel and transport individuals to and from appointments, errands, activities, and other

events.

Discuss and implement daily tasks, task completion deadlines, and provide further instructions as

needed,

Launder, organize, and store household linens in the appropriate spaces and ensured cleanliness

throughout the household.

Inbound Call Center Representative

GC Services Inc, - Mesa, AZ

July 2019 to September 2019

Contacted customers to respond to inquiries, notify them of investigation results and planned

adjustments

Reviewed collection reports to determine the status of collections and amounts of outstanding balances

Obtained and examined all relevant information to assess validity of complaints and possible causes

CNA - Certified Nursing Assistant

Bayada Home Care Agency - Tucson, AZ

November 2017 to January 2019

Notified patients primary care of change in health, notated accurrences, and other activities completed

Helped assist client in and out of their beds and other locations, ensured safe transitions

Prepped and cooked meals that fit their dietary needs, ensured all requirements were met

Child Care Provider

Nina's Comer Daycare - Tucson, AZ

February 2017 ta November 2017

Guided children in development of health and personal habits, such as eating, resting, and clothing.

Modelled appropriate social behaviours and cultivated development of communication skills

Counseled, mentored, and assisted children with hamework and projects and extracurricular activities

Utilized technology to stimulate intellectual growth and promate independence within the home

Processing Clerk

United States Postal - Service -Tucson, AZ

August 2016 ta December 2016

Processed mail trucks, lifted containers of mail onto equipment that transports items to sorting stations

Bundled, labelled, and routed mail to designated areas, according to established procedures

Ensured all mail went into the correct bins with the accurate zip cade for the distribution

Accept and check containers of mail from large volume mailers, couriers, and contractors

Medical Records Specialist

Assurance Health and Wellness - Tucson, AZ

January 2016 to August 2016

Created patient portals and accounts in facilities data bases and scanned completed documents into

each patient's file

Completed client assessments and provided physicians with updates regarding information obtained=

Received calls to schedule, cancel and reschedule doctors’ visits, refill prescriptions, and answer general

facility questions

Maintained productive interpersonal relationships with customers, ensured all service needs were met

CNA/ Medical Records Specialist

Dependable Nurses Inc. -Tucson, AZ

January 2015 to March 2016

Greeted and engaged with customers that entered the facility and addressed their service needs

Provided customers with directional support when attempting to locate a specific section of the facility

Ensured information entered in databases was accurate and enteredin real time ta demonstrate attention

to detail and accountability

Education

Diploma in General Studies

Pima Community College - Tucson, AZ

March 2010 to November 2010

Contact this candidate