Customer Service Quality Assurance
Resume:
Kevin York
Bennington, VT *****
***********@*****.***
Willing to relocate to: Bennington, VT
Authorized to work in the US for any employer
Work Experience
Freelance Photographer
Just Shoot Me Photography - Bennington, VT
October 2019 to Present
Capturing memories for clients and myself while enjoying the journey. Aerotek Temp
Integrated Liner Technologies - Rensselaer, NY
September 2022 to February 2023
• Shift supervisor responsibilities included maintaining inventory requirements for various jobs on various machines.
• Required to keep track of employee relations in regards to attendance and issues. Pyrotechnician
JPI Pyrotechnics - Manchester, NH
September 2020 to July 2022
• I am part of a team of professionals that are responsible for the safe storage, handling, and functioning of pyrotechnics and pyrotechnic devices.
Department Supervisor
WCW Inc. - Manchester, VT
October 2021 to June 2022
• Responsible for building systems of various products Packaging Technician IV Team Leader
SPECIALTY MINERALS INC - Adams, MA
January 2016 to August 2021
• Deliver high levels of proficiency and accuracy operating and calibrating machines in alignment with the daily calibration and Quality Assurance plan.
• Perform visual inspections to ensure production and quality standards meet expectations.
• Utilize various tools such as Honeywell System, Method 22, and Filter sense system to monitor and adjust machines.
• Conduct system troubleshooting activities, including root cause analysis to identify and determine solutions to system and production breakdowns.
• Manage the transportation of materials to specific warehouse locations, including operating forklift trucks.
• Continuously monitor health and safety policy and procedural adherence to ensure a safe working environment.
• Ranked consistently as one of the top producers, consistently exceeding 120 bags per hour. Manager in Training
SEI/Aaron's Inc. - East Hartford, CT
March 2015 to September 2015
Here, I was recruited into the company's training program, gaining knowledge and management skills covering all aspects of the Lease to Own business. I oversaw daily operations, including monitoring and mentoring staff in customer service and sales to generate continuous sales growth and achieve sales targets.
• Managed customer accounts, including collections, identifying at-risk accounts, and proactively working with customers to resolve payment issues, enabling them to meet payment schedules.
• Oversaw and managed deliveries, including planning delivering schedules, checking orders and invoices.
Store Manager Candidate
Dollar General - Bennington, VT
October 2013 to November 2014
• Managed all aspects of store operations, security, and safety, along with driving delivery of exceptional customer service across the team to optimize customer experience and foster customer loyalty. CMM Operator
Adecco USA - Arlington, VT
July 2012 to January 2013
• Operated Co-ordinate Measuring Machine (CMM) for all component, together with supporting advanced quality assurance ensuring quality system requirements are consistently met Process Audit Technician
Plasan North America - Bennington, VT
2008 to 2011
• Played a key role in addressing high incidents of non-conformity, uncovering significant errors originating in the Israeli plant, and collaborating on creating and implementing processes to resolve issues and optimize management of scrap costs, securing $34M in saved revenue.
• Conducted inspections on raw, in-process, and finished products to verify alignment with customer specification and quality standards.
• Closely monitored customer returns and performed analysis and investigations to ascertain the root cause, determine recommendations to mitigate future issues, and develop improved procedures. Education
M.B.A. in Business
Colorado Technical University-Online - Colorado Springs, CO April 2007 to September 2008
Skills
• Coordinate Measuring Machine
• ISO 9001
• Six Sigma
• Quality Inspection
• Customer service
• Root Cause Analysis
• Microsoft Office
• Quality Assurance
• Manufacturing
Links
https://justshootme.godaddysites.com/
Military Service
Branch: United States Army
Service Country: United States
Rank: E2
April 2002 to January 2003
• Trained in gathering intelligence, reporting reconnaissance and land navigation, secure and prepare ammunition on scout vehicles.
• Load, clear and fire individual and crew-serviced weapons, perform navigation during combat missions.
• Member of observation and listening posts, gather and report information on terrain, weather, enemy disposition and equipment.
• Collected data to classify routes, tunnels and bridges along with employ principals of concealment and camouflage.
Assessments
Project timeline management — Proficient
December 2020
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Customer service — Proficient
June 2022
Identifying and resolving common customer issues
Full results: Proficient
Attention to detail — Proficient
February 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Management & leadership skills: Planning & execution — Proficient June 2022
Planning and managing resources to accomplish organizational goals Full results: Proficient
Teamwork: Interpersonal skills — Proficient
April 2021
Responding to challenging team situations at work
Full results: Proficient
Warehouse shift leader — Proficient
June 2022
Supervising warehouse staff and maintaining safety and security standards Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient December 2020
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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