Store Manager Customer Service
Resume:
Heather Ashor
Castaic, CA *****
661-***-**** **************@*****.***
PROFESSIONAL SUMMARY
Accomplished Assistant Store Manager skilled at building an atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Motivational leader skilled at building strong connections and relationships with customers, employees and senior management. Determined and passionate with excellent capabilities in building strong and successful teams and creating positive working environment. Highly adaptable and knowledgable regarding the current health and safety restrictions the retail world is currently faced with.
SKILLS
• Store Management
• Sales Goals
• Staff Management
• Scheduling
• Merchandising
• POS systems operations
• Relationship building and management
• Order processing
WORK HISTORY
ASSISTANT STORE MANAGER 06/2021 to Current
J Jill - Sherman Oaks, CA
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
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• Rotated merchandise and displays to feature new products and promotions Helped with planning schedules and delegating assignments to meet coverage and service demands.
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Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
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Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
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Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
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Processed payments for credit and debit cards and returned proper change for cash transactions.
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• Supervised payroll corrections for accuracy and duplications.
• Coached team on effective upselling and cross-selling methods.
• Trained and managed associates in customer service and sales techniques. Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
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ASSISTANT STORE MANAGER 03/2020 to 05/2021
Steve Madden - Valencia, CA
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
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Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
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Promoted professional growth and facilitated talent development of each associate to drive performance excellence
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Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
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Reviewed sales and gross profit reports to determine options for increasing market growth
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Walked through store areas to identify and proactively resolve issues negatively impacting operations
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Maintained positive customer relationships by responding quickly to customer service inquiries
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• Reconciled daily sales transactions to balance and log day-to-day revenue
• Analyzed and interpreted store trends to facilitate planning Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures
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Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume
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Processed payments for credit and debit cards and returned proper change for cash transactions
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Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement
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• Rotated merchandise and displays to feature new products and promotions Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
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ASSISTANT STORE MANAGER 09/2016 to 02/2020
J.Jill - Valencia, CA
Opened and closed store independently when needed and prepared nightly bank drop for manager.
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Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
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Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
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• Issued receipts and processed refunds, credits, or exchanges.
• Educated customers on promotions to enhance sales. Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
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• Assisted customers with locating and choosing merchandise in any store department. Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
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• Marked-down clearance items and relocated merchandise to proper store areas. Educated staff on strategies for handling difficult customers and challenging situations.
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• Assisted customers by answering questions and fulfilling requests. SALES LEADER 06/2015 to 08/2016
The Children's Place - Valencia, CA
• Provided exceptional customer service to foster client loyalty and satisfaction. Balanced and organized cash register by handling cash, counting change and storing coupons.
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Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
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Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
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Used consultative sales approach to understand customer needs and recommend relevant offerings.
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• Supported efficient and timely replenishment of sales floor merchandise. Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
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• Employed strategic tactics such as cross-selling and upselling to drive sales. Acquired and maintained full knowledge of product technical and functional aspects to better serve customers' needs.
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• Increased customer engagement to drive interest and boost sales opportunities. Organized store merchandise racks and displays to promote and maintain visually appealing environments.
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Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
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Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
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Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
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Oversaw employee scheduling, inventory replenishment and other daily functions to maintain smooth operational flow and address surprise issues head-on.
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• Streamlined opening and closing procedures as integral member of store staff. Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
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Kept business operations moving smoothly by drafting sales reports, coordinating staff schedules and managing opening and closing procedures.
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KEY HOLDER 10/2013 to 09/2014
Charming Charlie - Valencia, CA
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
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• Counted out cash drawers and balanced totals.
Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
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• Broke down boxes and disposed of trash.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
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• Rotated stock according to dates and protocols.
• Received and counted money.
• Accepted and processed customer returns.
• Processed cash, credit, debit and check payments.
• Directed customers to correct store locations.
Opened and closed store 3 days per week by counting registers, making deposits and storing and filing all daily paperwork.
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• Improved customer service by projecting friendly and knowledgeable attitude. Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
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EDUCATION
Antelope Valley College - Lancaster, CA
Early Childhood Education
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