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Customer Service Support Specialist

Location:
Manor, TX, 78653
Posted:
November 09, 2023

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Resume:

Samuel Nizi

***** ***** * ******* ****, Manor, Texas 78653

+1-512-***-****

ad0zxu@r.postjobfree.com

Educational Background

● Arizona State University

Masters of Global Business Management (MALM) August 2021 - May 2023

● International Training College Lingua

Bachelor of Science in Accounting - May 2017

● Austin Community College

Continuing Education - May 2018 to August 2020

Awards and Certificates

● Austin ISD; LAS Link and Pre-LAS Testing Certificate July 2023

● Austin ISD; Award of Excellent Customer Service August 2019

● Certified legal and Medical Interpreter in June 2018

● Certificate of Introduction to Medical and Community Interpretation September 2017

● International Lingua College; Outstanding student for the year Award May 2016 Work Experience

Pflugerville Independent School District (PFISD), Pflugerville, Texas _ Sept 2023 - Present Support Specialist

• Develop holistic support programs for families and students of all ages.

• Collect school records for evaluation, coordinate language testing, and assist with registration.

• Assess ongoing needs while developing community partnerships to address their needs as they arise.

• Manage and facilitate community support groups focusing on culturally competent manners of engaging in ways that promote communal solid bonds and social-emotional well-being.

• Maintains partnerships with District and community-based agencies that provide critical resources for families focusing on therapy and counseling.

• Collaborate with existing case managers and support systems to help increase access to resources and solve complex problems that arise throughout the acculturation process.

• Maintain accurate, complete, and punctual records and safeguard the privacy and confidentiality of information as required by law, District policy, and licensing requirements.

• Ensure students and their families are provided services within multicultural understanding and competence.

• Implement and document grant guidelines, including but not limited to tracking data and preparing written reports.

• Utilize evidence-informed practices, skills, and techniques that reflect the understanding of the role of culture in the helping process.

• Provide exceptional customer experience for all Pflugerville ISD stakeholders with intentional and professional practices that promote a culture of respect and focus on achieving equitable outcomes.

• Explore additional grant opportunities and work through the application processes to obtain other resources and funding for the International Welcome Center's students, staff, and families.

• Follow the Educator Code of Conduct & all policies, procedures, laws, and State/Federal regulations.

Amala Foundation Austin, Texas October 2022 - Present Volunteer as a Treasurer on the Board of Directors

● Analyze and report financial health threats to the Organization

● Collect and interpret the organization’s financial data.

● Prepare, interpret, and present financial Statements at board meetings. Austin Independent School District (AISD), Austin, Texas _ November 2018 – September 2023 Parent Support Coordinator

● Develop a holistic support program for students of all ages (PK-grade12). Assess the ongoing needs and develop community partnerships to address needs as they arise.

● Provide exceptional customer experience for all AISD stakeholders with intentional and professional practices that promote a culture of respect and focus on achieving equitable outcomes and capacity to serve students with diverse languages, cultures, and customs.

● Ensure students and families are provided services within multicultural understanding and competence.

● Maintains partnerships with District and community-based agencies that provide critical resources for families focusing on therapy and counseling.

● Lead ongoing parent/family engagement through comprehensive cultural orientations for newly arrived refugee/asylee families, focusing on understanding District policies, expectations, academic achievement, and acculturation.

● Facilitation of school meetings for a wide range of topics, including Special Education, attendance, and academic success, as well as disciplinary and behavioral concerns;

● Manage and maintain partnerships with school administration.

● Conduct interviews for new candidates and send recommendations to Human Resources (HR).

● Maintains accurate, complete, punctual records and safeguards the privacy and confidentiality of information as required by law, District policy, and licensing requirements. Multicultural Refugee Coalition (MRC) Austin, Texas January 2020 – January 2022 Volunteered as a Member of the Board of Directors

● Establishing the Organization's Mission and Purpose

● Selecting, Supporting, and reviewing organizational planning

● Monitoring and managing financial resources, assessing and developing skills

● Serve on the committee by voting and recruiting new board members.

● Spread the Word About the Organization.

● Make an annual fundraising commitment that is of personal significance. Flex, Austin, Texas May 2017 - Nov 2017

Testing Operator and Material Hendler

● Testing electronic devices, components, and systems for electrical continuity, function, and reliability on various test platforms and static/dynamic stress chambers.

● Determined if the designated product passed all test cycles.

● Collected diagnostic information, isolate failure products, and entered test yield data into an appropriate statistical process control system.

● Computes the amount of material required to complete job orders

● Requisitions material and establishes sequential delivery dates to departments according to the production plan, job order priorities, and material availability, avoiding excess inventory positions

● Compiles and maintains both manual and computerized records such as material inventory, in-process production reports, and status and location of materials

● Prioritizes data entry activities

● Monitors and controls movement of material and parts for accurate inventory

● Follows all distribution-related ISO procedures and Material Handling Guidelines

● Conducts training sessions for the department's MRP procedures

● Administers the inventory cycle count program, reconciles discrepancies, resolves issues, and analyzes inventory cycle count reports

● Identifies parts and supplies that need to be ordered to maintain specified stocking levels

● Stocks and issues materials or merchandise

● Responsible for adding new part numbers to current inventory based on input from manufacturing

● Verifies the accuracy of the material kit vs. the pick list for correct parts by checking that all parts are packaged and contained in the kit.

● Tracks defect levels on inspected kits, calculates quality performance, charts results, and develops process improvements.

Corine Brink Bookkeepers & Income Tax Consultants, Windhoek, Namibia Aug 2016- Jan 2017 Bookkeeper and Income Tax Consultant

● Prepare monthly reconciliation and control of the pastel sub-book (Debtors, Creditors, inventory, and cashbook for bank and petty cash).

● Reconciliation and submission of statutory returns (Income Tax, VAT, PAYE, and Social Security)

● Capturing all expense claims

● Attending to tax compliance by understanding the different tax rules

● Identifying risks and documents with technical support

● Identifying legislative changes that apply to the client and raising these with the client team

● Developing a solid understanding of Tax Accounting, compliance, and planning aspects of tax

● Gathering information to prepare returns, including the content of relevant returns

● Interpreting client data and utilizing data for compliance and consulting purposes. SKILLS:

Communication,

Computer literacy,

Accounting, Financial analysis,

Data analysis, Problem-Solving,

Planning, budgeting,

Listening, Phone Skills,

Information Analysis, and

LANGUAGES:

English, French,

Lingala, Tshiluba,

Swahili, Kinyarwanda,

Kirundi, and limited Portuguese.

Multi-tasking.

References: Available upon request



Contact this candidate