Customer Service Client
Resume:
Md. Akhtarul Alam
*** **** ******, ********, **, 11208
******.*******@*****.***
Experienced nancial expert with 6+ years driving success in deposit management, loans, and liability operations. Proven in market analysis, sales leadership, and customer relationships. Committed to strategic decision-making and valuable client service.
PROFESSIONAL EXPERIENCE
The City Bank Limited,
Executive O cer (EO)
Dhaka, Bangladesh
April 2017–July 2023
● Maintained CCEP (City Corporate Employee Program) activity, created salary accounts for various companies, and ensured priority service.
● Gathered deposits, processed home loans, and managed various liability operations.
● Conducted analysis of the loan and deposit market and provided reports to the relevant authorities.
● Sold asset and liability products as per management guidelines.
● Guided the sales team in various aspects to achieve its sales target.
● Ensured the monthly sales target from the business executives of the Team.
● Surveyed respective areas to sell retail banking products.
● Provided in-person customer service and establish robust customer relationships through direct and online interactions.
● Prepared reports as necessary to improve management decision-making and critical evaluation of work activities.
● Established and upheld customer relationships, as well as provided support and service to clients EDUCATION
Titumir College
Master of Business Studies (concentration: Accounting), Honors: First Class
Dhaka, Bangladesh
Mohammadpur Central University College
Bachelor of Business Studies (concentration: Accounting), Honors: Second Class
Dhaka, Bangladesh
RELEVANT SKILLS & INTERESTS
● Pro cient in Microsoft O ce Suite (Word, PowerPoint, Excel).
● Demonstrated adeptness in administration, organization, and time management.
● Capable of thriving in high-pressure environments and handling sensitive information.
● Exceled as a cooperative team member with robust analytical and problem-solving abilities.
● Eager to embrace novel technologies and concepts.
● Fluent in English & Bengali.
Contact this candidate