General Manager Customer Service

Location:

Posted:

November 09, 2023

NICHOLAS W ZIMMERMAN

Jacksonville, FL 32259

*************@*****.***

EXPERIENCE

Preserved Restaurant

General Manager

Lead a team of up to 18 employees in day-to-day procedures, proper wine training, and fine dining etiquette

Created weekly schedules and appropriately handled time off requests

Improved wine sales by over 15% during tenure through weekly wine specials and employee incentive programs

Upheld standards and bolstered a consistent 4.8/5 stars for customer satisfaction through OpenTable

Answered phones to make reservations, sell gift cards, and take deposits

Interviewed, trained, and completed onboarding processes for every new employee

Ordered wine and beer through distributors, including creating a beer list consisting of 20+ Florida local craft brews

Counted weekly wine inventory, consisting of over 400 selections and 3200 bottles in total

Maintained par counts for inventory (stemware, glasses, dishes)

Updated menu pricing using appropriate margins and cost basis

Experienced in Square and OpenTable Software for processing orders and making reservations

Fidelity Investments

Customer Relationship Advocate

Successful completion of FINRA exams

Followed CSS Call Model to maximize call efficiency and provide excellent customer service

Serviced up to 80 clients per day to handle anything from servicing accounts to placing trades

Placed over 75 Mutual Fund and Equity Trades per quarter

Processed money movement requests of up to $40 million for clients, including EFT and Bank Wires

Initiated Transfers of Assets between firms daily

Communicated with clients as well as peers to solve account issues

Achievements

AA in General Studies from UNF (August 2019)

Eagle Scout (July 2012)

Microsoft Office Certified (June 2016)

Saint Augustine, FL February ’21-June’23

Jacksonville, FL May ‘20- February ‘21