Operations Manager Supply Chain

Paul Norville

Winchester, VA 540-***-****

**********@**.***

Management Profile

Highly experienced and accomplished professional with a proven history of continuously strengthening overall operations. Demonstrated excellence in leadership, communications, teaching, and training. Dedicated to successfully managing relationships while increasing efficiency and reducing risk. Credited with consistently creating, implementing, and maintaining high standards across key performance indicators.

Areas of Expertise

Operations Management

Consultation

Change Management

Business Development

Customer Service

Risk Mitigation

Communications

Team Building & Training

Process Improvements

Professional Experience

Kikrland’s Home Fulfilment Center, Winchester, VA

Operations Manager, August 2021 to present.

Direct the daily operation of a 63,000 square-foot fulfilment center.

Responsible for all aspects of online order fulfilment operations including budgeting; resource allocation; inbound and outbound capacity planning; training and development; designing and implementing performance standards; KPIs; resolving HR related issues; managing 3PLs and vendor relationships.

Established and maintained THP goal of 8 CHP, exceeding network CPH.

Established pick/pack rate of 25 UPH, exceeding network UPH.

Safety: Zero OSHA recordables for 2022 & 2023.

oHosted certified First Responder class for Kirkland’s associates (2022).

oHosted certified Train-The -Trainer equipment operators’ teaching class for approved Kirkland’s associates (2022).

Staples Distribution Center, Hagerstown, MD

Operations Supervisor II, 2014 - 2018

Managed 55 associates each day across a 1.2M square foot warehouse.

Successfully maximized units per square foot without compromising load quality on outbound trailers.

Guaranteed load accuracy in order to slash mis-ship incidents to zero.

Built and maintained the highest inventory integrity.

Decreased associates’ indirect time 15% by streamlining the pick-from-reserve (PFR) process.

oEliminated the use of indirect job codes during nine months of non-peak volume.

Built and maintained 85% (maximum possible) utilization of associate hours.

Kohl's Distribution Center, Winchester, VA

Operations Supervisor, 2011 - 2014

Effectively oversaw day-to-day operations, communications, and collaborations between the distribution center and downstream business partners. Liaised between multiple cross-functional teams. Enabled and empowered department leads to closely monitor associate performance and engagement. Ensured operational efficiency in order to elevate profits and maintain a positive overall customer experience at each store.

Oversaw department, with 24 direct reports, that led the DC network in RFID implementation.

Designed an intranet FAQ website to significantly improve communications between store management and their servicing DCs.

Achieved and maintained a 1.3% YoY improvement in throughput.

Kohl's Department Store, Waynesboro, VA

Operations Area Supervisor, 2008 - 2011

Managed the shipping department while a year-long physical upgrade was taking place, ensuring business continuity through workarounds and contingencies and came up with creative solutions in emerging situations.

Continuously exceeded sales goals by improving the management of freight flow and replenishment on a daily basis.

Developed, implemented, and enforced policies, procedures, and processes that led to the achievement of critical organizational goals.

Trained, mentored, and motivated team members to reach their personal and professional best.

Proactively monitored the progress of all projects and initiatives.

Defined operational strategies and made decisions on how to best pursue those strategies.

Received a Grade A rating in the DM’s Best in Class Stockroom Assessment.

Instrumental to the store attaining #1 in the district year after year.

Education & Credentials

Master of Business Administration (Economics/Marketing)

Shenandoah University, Winchester, VA

Bachelor of Arts in Business Administration (Management)

Mary Baldwin College, Staunton, VA

Awards & Honors

Selected to represent Shenandoah University at the Guangxi Financial and Vocational College

Duke of Edinburgh's Gold, Silver, and Bronze Awards

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