stacy Romero

Tampa, FL *****

ad0zv5@r.postjobfree.com

+1-352-***-****

I have over 16 years of customer service experience Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Acentus - Tampa, FL

May 2022 to June 2023

Handled inbound and outbound calls for diabectic patients. processed orders, documents management uploaded documents to patients accounts. Respond to patient emails, voice mail. Verify office notes, prescription were updated. Contact doctor office to receive any and all documents needed for patients. Confirming addresses email and insurance information was updated and current. Verified insurances were active and in network. Proceed payment for medical supplies. Correspondence Analyst

Epiq - Tampa, FL

July 2020 to August 2021

Responding to customer emails, credit breaches and third party class action law suits, Microsoft word,excel, providing information about credit monitoring and lawsuit information and payments Customer Service Representative

Ansafone 2 - Ocala, FL

November 2013 to February 2014

Responsibilities

took customer phone calls regarding orders they have placed, assisted customers with tracking orders for delivery, assisted customers with placing orders Accomplishments

customer service skills, ability to handle upset customers in a professional manner Skills Used

using computer to place orders. telephone manners and professional attitude . Customer Service Representative

sitel - Ocala, FL

August 2013 to November 2013

Responsibilities

I handle customer calls for Toys "R" us. placed orders for customer who were looking for specific items they wished to purchase

Accomplishments

I learned how to handle customers with a professional manner. Skills Used

computer skills, telephone manners-skills, assisted customer to find correct item Education

High school diploma

Vanguard High School - Ocala, FL

August 1993 to April 1995

Skills

• American Sign Language (10+ years)

• Babysitting (7 years)

• Childcare

• Infant Care (3 years)

• Phone Etiquette (5 years)

• Toddler Care (10+ years)

• Teaching

• Typing (10+ years)

• Organizational Skills (10+ years)

• Early Childhood Education

• Retail Sales

• Sales Experience

• Customer Service

• Windows

• Cashiering

• Time Management (10+ years)

• Clerical Experience

• Front Desk

• Data Entry (3 years)

Certifications and Licenses

Driver's License

Assessments

Work motivation — Proficient

May 2020

Level of motivation and discipline applied toward work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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