Customer Service Representative
Resume:
stacy Romero
Tampa, FL *****
*************@*****.***
I have over 16 years of customer service experience Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Acentus - Tampa, FL
May 2022 to June 2023
Handled inbound and outbound calls for diabectic patients. processed orders, documents management uploaded documents to patients accounts. Respond to patient emails, voice mail. Verify office notes, prescription were updated. Contact doctor office to receive any and all documents needed for patients. Confirming addresses email and insurance information was updated and current. Verified insurances were active and in network. Proceed payment for medical supplies. Correspondence Analyst
Epiq - Tampa, FL
July 2020 to August 2021
Responding to customer emails, credit breaches and third party class action law suits, Microsoft word,excel, providing information about credit monitoring and lawsuit information and payments Customer Service Representative
Ansafone 2 - Ocala, FL
November 2013 to February 2014
Responsibilities
took customer phone calls regarding orders they have placed, assisted customers with tracking orders for delivery, assisted customers with placing orders Accomplishments
customer service skills, ability to handle upset customers in a professional manner Skills Used
using computer to place orders. telephone manners and professional attitude . Customer Service Representative
sitel - Ocala, FL
August 2013 to November 2013
Responsibilities
I handle customer calls for Toys "R" us. placed orders for customer who were looking for specific items they wished to purchase
Accomplishments
I learned how to handle customers with a professional manner. Skills Used
computer skills, telephone manners-skills, assisted customer to find correct item Education
High school diploma
Vanguard High School - Ocala, FL
August 1993 to April 1995
Skills
• American Sign Language (10+ years)
• Babysitting (7 years)
• Childcare
• Infant Care (3 years)
• Phone Etiquette (5 years)
• Toddler Care (10+ years)
• Teaching
• Typing (10+ years)
• Organizational Skills (10+ years)
• Early Childhood Education
• Retail Sales
• Sales Experience
• Customer Service
• Windows
• Cashiering
• Time Management (10+ years)
• Clerical Experience
• Front Desk
• Data Entry (3 years)
Certifications and Licenses
Driver's License
Assessments
Work motivation — Proficient
May 2020
Level of motivation and discipline applied toward work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate