Customer Service Representative
Resume:
Tangi Williams
**** ******* **** ****** ******* Ga, 30034
******************@*****.***
Job Summary
Greeting customers and ascertain what each customer wants or needs. Specializing in Opening and closing cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits .Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Compute sales prices, total purchases and receive and process cash or credit payment. Maintain records related to sales. Watch for and recognize security risks and thefts, and know how to prevent or handle these situations. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Answer questions regarding the store and its merchandise. Describe merchandise and explain use, operation, and care of merchandise to
J. C. Penny, Decatur Ga March 2014- Oct 2016
Customer Service Representative Team Lead
stocking shelves, maintaining a clean work environment, assisting in sales, and
Support sales reps in opening new accounts and upgrading existing service.
Performing cashier responsibilities
Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
Analyze sales figures and forecasting future sales.
Maintain awareness of Market trends in the retail industry
Sam’s Club, Lithonia Ga Feb 2012- Jan 2014
Customer Service Rep
Meeting and greeting customers.
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Counting money in cash drawers at beginning of shifts to insure amounts are correct and there is adequate change.
Maintain clean and orderly checkout areas.
TJ Maxx January 2011- November 2011
Cashier/ Sales Associate
Provided top-quality shopping experience as possible for all customer
provided proper store protocol, merchandise inventory, loss prevention tactics, and customer interaction skills.
Courteously greeted customers as they entered the premise of the store.
Assessing a customer’s need for a particular product or the location of the merchandise in the store.
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