Customer Service Team Member

Mudassir Naeem

**** ***** ***** *****, ****** Grove, CA 92844

Cell: 714-***-**** / Email: *******@*****.***

OBJECTIVE

Seeking a position that will utilize my hospitality and retail skills and enable me to provide prompt and courteous service to guests, in order maximize revenue and customer satisfaction. SUMMARY OF QUALIFICATIONS

Outgoing personality with strong customer service and creative problem solving skills Ability to work in diverse environments and with diverse groups Knowledge of hospitality etiquette, order taking, and customer service Excellent written and verbal communication skills

Quick learner and work effectively as a team member Fluent in English, Urdu, Hindi and some conversational Spanish WORK EXPERIENCE

Amazon Warehouse DFX9 2021-Present

RTS Associate

Amazon Warehouse LAX5 2020-2021

Receive and put away inventory.

Get customer orders ready and pack them up.

Load boxes into trucks for shipment.

Use scanners to read bar codes on products.

View prompts on screens and follow the directions for some tasks. Troubleshoot problems.

Ensure product meets quality requirements.

Home and Garden Shows and Exhibitions/ Fairs 2018- Present

(weekends)

Self Employed, Furniture/ Gift Store, Mainplace Mall CA 2015- 2018 Sold Furniture and Gift Items

Supervisor, Din Group Inc., Irvine, CA 2013 -

2015

Coordinated customer orders from other stores

Placed and received orders from customers and vendors Executed store operations, organizing opening and closing duties Arranged product displays to increase customer purchasing Assisted in new employee training and company protocols Cashier/Sales Supervisor, Home To Garden, Tustin, CA 2002 - 2013 Supervised and trained sales employees to report daily sales Inventory restocking and display appearance

Operating cash register and accurate order taking

Provided a friendly and quality customer experience to each customer Self Employed, United Sales International, Orange, CA 1994 - 2000 EDUCATION

Associates of Arts, Long Beach City College, Long Beach, CA 1994

*References: Available upon request.

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