Customer Service Data Entry

KATRINA LEE

Ponca City, OK *********@*****.*** 580-***-****

Admin Assistant

SUMMARY

●Administrative and customer service professional with expertise in conducting office support functions such as managing schedules, maintaining confidential documents, and handling complex issues.

●Able to quickly adapt to learn new/complex systems and procedures and manage multiple priorities simultaneously.

●Strong communicator both verbally and in writing when it comes to building rapport with colleagues and clients along with effective written correspondence.

●Academic training includes:

oBasic medical terminology and characteristics of U.S. healthcare systems.

oEvaluating key trends related to the delivery of healthcare services.

oAnalyzing current issues in the U.S. healthcare delivery system.

SKILLS

●

●Customer Service

●Data Entry

●Scheduling

●Problem Solving

●Privacy/Confidentiality

●MS Word

●MS Excel

●MS Outlook

●MS PowerPoint

Inbound/Outbound Calls

EDUCATION

Associate of Applied Science in Business: Healthcare Business DEVRY UNIVERSITY December 2022

●Relevant coursework: Basic Medical Terminology; Introduction to Health Services and Information Systems; Introduction to Health Services Management

WORK EXPERIENCE

PARKER PEST CONTROL, INC Ponca City, OK

Sales Rep/Scheduler Jan 2022 - Present

●Analyze data to determine answers to questions from customers or members of the public regarding pest control.

●Manage filing system ensuring sensitive documents are properly labeled and organized according to specific guidelines.

●Schedule appointments based on availability while maintaining/updating appointment calendars.

●Utilize a multi-line telephone system to manage a large volume of calls with clients and colleagues.

OESC Ponca City, OK

Workforce Services Specialist III Aug 2020 - Nov 2021

●Refer unresolved customer grievances to designated departments for further investigation

●Check to ensure that appropriate changes were made to resolve customers' problems

●Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

●Documenting/Recording Information

●Experience with Microsoft Outlook, Microsoft Word

American Web Loan Red Rock, OK

Account Specialist Apr 2016 - Jan 2020

●Deliver advertising or illustration proofs to customers for approval

●Draw up contracts for advertising work and collect payments duties

●Developing and Building Teams

●Experience with Microsoft Excel, Microsoft Word, Web browser software

Osage Casino Ponca City, OK

Cage Cashier Nov 2015 – Feb 2016

●Cash checks and process credit card advances for patrons

●Follow all gaming regulations

●Maintain cage security

Contact this candidate